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Collections Manager

Robert Half · Chicago, IL

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The salary range for this position is $90,000 - $100,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to john.sadofsky@roberthalf.c0m.Is your current job giving “all-work-no-play” when it should be giving “work-life balance + above market pay rates”? Key Responsibilities Manage the North American collections function for commercial equipment finance portfolios across the U.S. and Canada. Monitor portfolio performance and identify early warning indicators of customer deterioration. Develop proactive collection strategies that maximize recoveries while preserving valuable customer relationships whenever possible. Prioritize collection efforts based on risk, exposure, collateral quality, and probability of recovery. Continuously improve collection effectiveness through data-driven portfolio segmentation and analytics. Lead negotiations involving: Payment arrangements, Loan restructurings, Deferrals, Settlement agreements, Forbearance solutions Evaluate workout alternatives balancing customer viability, collateral preservation, legal enforceability, and financial impact. Manage escalated customer situations with professionalism and sound business judgment. Coordinate repossessions, voluntary surrenders, remarketing activities, and deficiency recovery efforts. Partner with asset management and remarketing teams to maximize collateral recovery values. Monitor recovery performance and recommend strategies to reduce net credit losses. Ensure compliance with: Company policies, Internal controls, Collection regulations, U.S. and Canadian legal requirements Monitor Regulatory Default and Forbearance classifications. Support internal and external audits related to portfolio management and collections. Reporting & Portfolio Analytics Prepare and present regular portfolio reporting Develop dashboards and performance metrics to support data-driven decision making. Drive continuous process improvements and automation initiatives that improve customer experience while strengthening portfolio controls. Success Measures Qualifications Required