Collections Manager

We are looking for an experienced Credit/Collections Supervisor/Manager to lead daily receivables collection efforts for a growing organization in Norwalk, Connecticut. This on-site role combines team leadership with direct portfolio oversight, supporting strong cash flow and the timely resolution of outstanding balances. The person in this position will guide a small collections team, manage complex account issues, and work closely with internal partners to strengthen overall collection performance.

Responsibilities

• Lead, mentor, and evaluate a team of 3–5 Collections Specialists, providing direction that supports consistent follow-through and strong individual performance.
• Oversee collection activity across a large accounts receivable portfolio tied to roughly $65M+ in revenue, with a focus on reducing delinquent balances.
• Set daily and weekly priorities for the team, ensuring outreach efforts are organized, timely, and aligned with business cash flow goals.
• Review aging trends, account status, and collection results to identify risk areas and take corrective action when needed.
• Work directly with customers and internal departments to resolve billing concerns, payment delays, deductions, and disputed balances.
• Manage escalated and high-impact accounts, using sound judgment to move difficult collection matters toward resolution.
• Maintain accurate records of customer interactions, collection steps, and account updates to support reporting and accountability.
• Collaborate with Accounting, Finance, Billing, Sales, and related teams to improve issue resolution and strengthen receivables processes.
• Use NetSuite to monitor account activity, track receivables, and support reporting that helps guide collection strategy.
• Assess current collection procedures and recommend improvements that enhance efficiency, internal controls, and cash collections.
• Prior experience in collections or accounts receivable, including direct leadership of a collections team.
• Proven people management experience overseeing approximately 3–5 employees.
• Background managing a sizable commercial receivables portfolio; experience supporting revenue of about $65M+ is preferred.
• Required hands-on experience with NetSuite in a collections or accounts receivable environment.
• Solid knowledge of commercial collections, aging analysis, credit practices, and cash flow management.
• Ability to address escalated payment matters, investigate root causes, and resolve complex account issues effectively.
• Strong communication, leadership, analytical, and problem-solving skills in a fast-paced, high-volume setting.
• Demonstrated ability to partner effectively with Accounting, Finance, Sales, and other cross-functional stakeholders.Salary ranges between $90-115K + B