Collections Officer - AU Account

Collections Officer Summary: We are seeking an experienced Collections Officer to manage and collect overdue repayments from business customers of an innovative Australian fintech.You will manage a portfolio of customers with accounts in arrears, negotiate payment arrangements, resolve account queries and disputes, and maintain accurate collections records.This role requires confident communication, sound negotiation skills and practical experience in a fast-paced business collections environment.Key Duties: Manage a portfolio of customers with accounts in arrears, tracking overdue repayments and following up payment commitmentsContact customers by telephone, email and other approved channels to collect outstanding amounts and negotiate payment arrangementsIssue relevant customer notices accurately and within required timeframesRespond to email correspondence promptly, accurately and professionallyInvestigate and resolve account queries and disputes, escalating matters where requiredMaintain accurate and current records of collections activity, customer communications and agreed payment arrangementsBuild respectful customer relationships that support effective collections and customer retentionWork with sales, customer service and other internal teams to resolve customer issuesContribute to improvements in collections processes and performanceSkills & Experience: Minimum two years’ business collections experienceConfident spoken and written EnglishGood negotiation skills and the ability to handle difficult conversations respectfully and professionallyStrong organisational skills and the ability to manage competing prioritiesProficiency with computers and Microsoft OfficeSME collections experience desirableUnderstanding of the Australian regulatory environment desirableUnderstanding of Australian corporate structures desirable. AttributesProfessional, respectful and customer focusedOrganised and attentive to detailPersistent and proactive in following up outstanding paymentsCalm and constructive when handling challenging conversationsReliable and willing to contribute to team objectivesWe’re OfferingCompetitive remuneration of up to PHP 45,000 per month, based on skills and experienceAttractive allowances and benefitsA friendly and supportive team environmentMonday–Friday schedule, 8:30 am–5:30 pm Sydney time, on-site role in Ortigas.