Collections Officer

Company Description Newbury Developments is a real estate company built on trust, quality, and consistent performance, with a strong track record in Pakistan’s property market. Over the past two decades, the company has delivered more than 500 residences and earned the confidence of over 1,000 clients. Its developments are recognized for architectural excellence, superior construction, and meaningful contributions to local communities. As Newbury expands into Dubai, it brings international expertise and deep market understanding to premium, innovative living spaces. The company is focused on setting a new benchmark for sustainable and forward‑thinking real estate in the region.Job PurposeThe Collections Officer will be responsible for monitoring customer payments, following up on outstanding balances, ensuring timely collection of installments, and maintaining accurate payment records for Newbury Real Estate Development.Key ResponsibilitiesMonitor customer accounts, payment schedules, and outstanding balances.Follow up with clients regarding upcoming and overdue payments.Contact customers through phone, email, and WhatsApp regarding payment obligations.Coordinate with the Sales and Finance teams regarding customer payment status.Prepare and maintain daily/weekly collection reports.Issue payment reminders and follow up on bounced or delayed payments.Reconcile customer payments with company records.Maintain accurate records of all collection activities and customer communications.Escalate long-overdue or problematic accounts to management.Assist in preparing customer statements and payment schedules.Ensure all collection activities comply with company policies and UAE regulations.Perform other finance and administrative duties as assigned by management.RequirementsBachelor’s degree in Accounting, Finance, Business Administration, or a related field.2–4 years of experience in collections, accounts receivable, or a similar role.Real estate/developer experience is preferred.Good knowledge of Excel and MS Office.Strong communication and negotiation skills.Good follow-up and organizational skills.Ability to handle customers professionally and resolve payment-related issues.Ability to work independently and meet collection targets.Key Performance Indicators (KPIs)Collection achievement against monthly targets.Reduction in overdue customer balances.Timely follow-up on outstanding payments.Accuracy of customer accounts and collection reports.Effective coordination with Sales and Finance departments.