Collections Officer

Company Description Green Valley Holdings is a future-focused group dedicated to providing environmentally friendly, end-to-end solutions for its customers. The company’s services span the construction of sporting venues, supply of machinery and vehicles, landscape maintenance, and sports education.Role Description The Collections Officer is responsible for managing and recovering outstanding debts to ensure timely payments and healthy cash flow. This full-time, on-site role is based in Dubai, United Arab Emirates, and involves contacting customers through phone, email, and in-person meetings to negotiate payment arrangements. Daily tasks include monitoring accounts, updating records, preparing collection reports, and coordinating with finance and customer service teams to resolve billing or payment issues. The Collections Officer will assess risk, recommend appropriate collection actions, and maintain accurate documentation in line with company policies and regulatory requirements. The role also involves building professional relationships with customers, handling sensitive financial information with discretion, and contributing to continuous improvement of collection processes.QualificationsCandidates should possess strong Debt Collection skills, including experience with negotiation, payment arrangements, and recovery processes.Candidates should possess solid Analytical Skills and Finance knowledge to review account data, identify risks, and support accurate reporting.Candidates should possess effective Customer Service and Communication skills to interact with customers professionally and resolve issues constructively.Candidates should possess proficiency in using office software (e.g., spreadsheets, CRM or ERP systems) and maintaining detailed, accurate records.Relevant experience in credit control, collections, or finance, ideally within a corporate or multi-business environment.Ability to work on-site in Dubai, United Arab Emirates, and collaborate with cross-functional teams in a fast-paced setting.Strong organizational skills, attention to detail, and ability to manage multiple accounts and deadlines simultaneously.Diploma or bachelor’s degree in Finance, Accounting, Business Administration, or a related field is preferred.