Collections Officer

Key ResponsibilitiesRecover unpaid instalments and prevent customers from being transferred to litigation.Handle daily incoming and outgoing customer contacts regarding overdue payments.Communicate clearly and professionally with customers in arrears.Assess customer situations and work towards appropriate payment solutions.Maintain a quality- and result-oriented approach while handling customer interactions.Collaborate effectively with the team while working independently when required.Experience RequiredAt least a Secondary Education Certificate.Experience with phone calls and contact center activities.Good expertise in MS Office and familiarity with various IT tools.Strong written and spoken communication skills in Dutch and French.Quality- and result-minded with an analytical and assertive approach.Stress-resistant, flexible, independent and a good negotiator.Strong team spirit and customer-focused attitude.First experience in collections or a contact center is a plus.Interest in finance and banking products is a plus.Willing to work 50% onsite and 50% from home.