Collections Representative

Company Description ASRY Service is a professionally managed financial services firm specializing in debt collection, loan recovery, and customer resolution solutions for banks, NBFCs, and lending institutions. The organization provides structured, ethical, and compliance-driven recovery services across early, soft, and hard bucket portfolios, supported by trained field executives and dedicated tele-calling teams. ASRY Service focuses on protecting client brand reputation and building long-term value while achieving sustainable recovery outcomes. The company leverages disciplined execution, regional market understanding, and clear communication to deliver consistent results. As a trusted extension of its clients’ recovery teams, ASRY Service operates with professionalism, accountability, and a strong commitment to integrity and regulatory compliance.Role Description This is a full-time, on-site Collections Representative role based in Ludhiana. The Collections Representative will contact customers via phone and in person to follow up on overdue accounts, negotiate repayment plans, and update records accurately in the system. The role includes verifying customer information, explaining outstanding balances, resolving basic queries, and guiding customers toward timely payments while maintaining respectful and professional communication. The Collections Representative will collaborate with internal teams, resolve complex cases when needed, and adhere to company policies, legal guidelines, and client-specific compliance standards. Daily responsibilities also involve preparing collection reports, monitoring payment commitments, and contributing to overall recovery targets.QualificationsStrong Debt Collection and Cash Collection skills, with the ability to negotiate payment terms and manage overdue accounts effectively.Excellent Communication and Customer Service skills to handle sensitive conversations, build rapport, and maintain positive customer relationships.Basic understanding of Finance and lending processes to interpret account details and explain outstanding balances clearly.Ability to work on-site in Ludhiana, manage field visits or tele-calling activities, and meet daily and monthly collection targets.Attention to detail, accurate record-keeping, and familiarity with MS Office or basic computer applications.Prior experience in collections, recovery, or banking/NBFC operations is preferred but not mandatory.freshers are also welcomed with the minimum qualification of 10th or 12th grade ; a degree in commerce, finance, or a related field is an advantage.Demonstrated integrity, reliability, and willingness to adhere to regulatory, compliance, and ethical standards.