Collections Specialist

A dynamic and multispecialty mid-sized law firm is seeking an experienced eBilling and Collections Specialist to support attorneys and clients through all aspects of the billing process. This role serves as the firm's subject matter expert for electronic billing, ensuring invoices are prepared, submitted, and managed in compliance with client guidelines and firm standards. The ideal candidate will have strong law firm billing experience, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment. This is a full-time, in-office position, based in our Richmond office. We seek a candidate who embodies Hirschler’s commitment to exceptional client service and is eager to be an integral part of our busy practice.About the RoleThis role serves as the firm's subject matter expert for electronic billing, ensuring invoices are prepared, submitted, and managed in compliance with client guidelines and firm standards.ResponsibilitiesServe as the firm's expert on client eBilling platforms and requirements.Set up and maintain client information in electronic billing systems.Review, submit, and monitor invoices through eBilling platforms.Resolve billing rejections, appeals, and short-pay issues within required timeframes.Review new matter, matter maintenance, and matter closure requests to ensure accuracy and proper documentation.Prepare, review, and distribute proformas/pre-bills for attorney review.Process billing edits, transfers, write-offs, and invoice revisions in accordance with attorney instructions and client guidelines.Generate, proofread, and distribute invoices via mail, email, or electronic billing platforms.Prepare supporting reports, spreadsheets, and documentation as needed.Partner with attorneys, clients, and accounting department to resolve payment allocation questions and outstanding account issues.Monitor accounts receivable and support collections efforts, as well as assist with other AR duties as needed.QualificationsAssociate or bachelor’s degree in accounting, finance, business administration, or related field preferred.The ideal candidate will have at least 2-3 years of law firm billing experience, with a focus on eBilling.Proficiency with Microsoft Office (Word, Excel, Outlook) and Elite, or a comparable legal accounting system.Outstanding written, verbal, and interpersonal skills, with the ability to interact professionally and effectively with attorneys, leadership, directors, staff, and external clients.Strong commitment to service excellence and teamwork; maintains the highest standards of ethical conduct and professionalism.Excellent organizational, analytical, and problem-solving skills, with strong professional written and verbal communication.Ability to work independently, prioritize effectively, and exercise sound judgment.Understands and complies with confidentiality requirements and exercises discretion when handling sensitive information.Ability to perform essential job functions, including sitting for extended periods and occasionally lifting up to 25 pounds, with or without reasonable accommodation.Required SkillsStrong law firm billing experience.Excellent attention to detail.Ability to manage multiple priorities in a fast-paced environment.Preferred SkillsProficiency with Microsoft Office (Word, Excel, Outlook) and Elite, or a comparable legal accounting system.