Collections Specialist

firstPRO360 is seeking a Commercial Collections Specialist for a permanent opportunity with a large logistics company. **If you live OUTSIDE of GA, you must live in EST** and this will be 100% remote. **If you live within 50 miles of Norcross, GA, then you will work a hybrid schedule (in office 3 days.)**The ideal candidate will have:Commercial Collections experience in Logistics/TransportationHighly analyticalExcel- xlookups/vlookupsEager/hungryStrong reconciliation skillsJob Responsibilities:The Collections Coordinator has responsibility for management of a specifically assigned AR portfolio, researches and resolves over and under payments and facilitates the collection of past due invoices, while ensuring customer satisfaction.Communicate with customers to collect on past due amounts.Troubleshoot billing discrepancies.Proactively communicate with customers to ensure timely payment.Correspond by emails, phone calls and letters with internal and external customers to resolve errors in accounts, investigate complaints, verify accuracy of charges and collect current and past due balances.Resolve data discrepancies when customer remittance information does not match what is expected.Research un-applied cash to identify invoices for which payment was intended or refund, to be determined on a case by case basis.Research short pays, working with both external customer and internally with the customer representative.Issue and provide customer statements, as requested.Escalate collection matters to management that are unable to be resolved.