Collections Specialist

Collections Specialist — U.S. Collections (Advanced English)📍 Polanco, Mexico City | Full-Time | $19,100 MXN/month + Uncapped Bonus | Monday–Friday, 7:00 AM–4:00 PM CST*Are you a natural negotiator who knows how to turn a tough conversation into a win-win? We're looking for a *Collection Specialist to join our Recovery & Collections team, managing delinquent accounts for U.S delinquent customers* — We are looking for someone who can connect with customers in English, find solutions that work for everyone, and consistently crush their goals.If you thrive in a fast-paced environment, love the satisfaction of closing, and want your earnings to reflect your results, we want to hear from you.What You'll Do- Own a lead queue of U.S. accounts to contact by phone, text, or email to set up payment arrangements.Negotiate payment plans and settlements that get results while treating every customer with respectHandle inbound and outbound calls with confidence, using active listening and smart call controlRespond to customer texts and emails with professionalism, speed, and flawless spelling and grammarResolve problems and de-escalate conflicts like a proCollaborate with a specialized, tight-knit collections teamMeet — and beat — monthly collection goals and KPIsWork in full compliance with the FDCPA and all U.S. state and federal regulationsWhat You Bring- Advanced English proficiency — strong, demonstrable speaking and writing skills (this role works exclusively with U.S. customers)1+ years of U.S. market collections experience in a call centerExperience with 1–365 day delinquent accounts and an understanding of charge-offsProven ability to negotiate and collect on delinquent accounts* — this is the heart of the roleCreativity and resourcefulness when working with delinquent customers — latitude to find solutionsA competitive, results-driven mindset — you like to win, and it shows in your numbersCoachability — you welcome feedback and follow through on your commitmentsAdaptability to effectively deal with different personalities and the ability to stay cool under pressureSolid skills in MS Excel, Word, and Outlook, plus the ability to juggle multiple platforms at onceDiscretion with confidential and compliance-related informationWhat We Offer-💰 *Uncapped collections performance bonus — your results set your ceiling ⏰ Monthly punctuality bonus 🛒 Grocery vouchers (vales de despensa) 🏥 Statutory benefits from day one (IMSS) 👕 Company-paid uniforms once hired 🎉 Monthly Friday Recognition Event* to celebrate top performers➕ Additional company benefits and recognition programs🏢 Comfortable office environment in PolancoSchedule-Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during daylight saving time)-Ready to put your English and negotiation skills to work? Apply today — we can't wait to meet you.-We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.