Collections Specialist

Estarta is looking for Collections Specialists to join our team and support our client’s Accounts Receivable operations.Handle calls regarding outstanding customer balances.Review customer accounts and payment history.Resend invoices and billing documentation when needed.Explain balances, invoices, payment expectations, and next steps clearly.Research account and billing questions and coordinate with internal teams.Escalate complex or unresolved issues appropriately.Accurately document calls, customer interactions, promises to pay, and follow-ups.Maintain confidentiality of customer and billing information.What We’re Looking For:Previous experience in collections, accounts receivable, billing, or a similar role.Experience communicating with customers by phone regarding payments or outstanding balances.Strong English communication skills.Excellent attention to detail and follow-through.Professional and confident phone manner.Ability to research issues, find accurate answers, and use sound judgment.Ability to learn new systems and procedures quickly.Comfortable handling challenging customer conversations professionally.Preferred:If you have experience in collections, accounts receivable, billing, or customer account management, and are confident communicating with customers about payments and outstanding balances, we’d like to hear from you.Experience with Zuora or other billing/AR/customer account management systems.Healthcare, subscription-based, or B2B billing experience.Experience handling invoice questions, payment arrangements, disputes, or account escalations.📍 Location: Amman, JordanIf you’re detail-oriented, dependable, and have a strong background in collections or accounts receivable, apply now and join Estarta!