Collections Supervisor

Responsibilities:Team ManagementSupervise and lead a team of field collectors to achieve collection targets.Monitor daily field activities and ensure proper route planning and productivity.Conduct regular performance reviews and coaching sessions.Target AchievementEnsure monthly and weekly cash collection and visit ratio targets are met.Assist in strategizing collection efforts for hard-to-collect accounts.Monitor performance per bucket (e.g., 31–60 DPD, 61–90 DPD, 91+ DPD).Compliance & Quality ControlEnsure adherence to company policies and code of conduct.Review and validate visit reports, proofs of visits, and customer engagements.Report any suspicious activity or performance red flags.Operational SupportProvide support during customer escalations and sensitive accounts.Coordinate with other departments like Legal, Verification, and HR for aligned actions.Handle collector scheduling, route optimization, and manpower assignments.Reporting & MonitoringSubmit regular reports on collection performance, visit ratios, and field challenges.Track absenteeism, visit efficiency, and visit-to-collection conversion rates.Recommend disciplinary action if needed based on verified performance issues.Field EngagementConduct random spot checks or accompany field collectors during high-risk visits.Validate addresses or field issues especially in skip tracing or legal-served accounts.Qualifications:Experience: At least 2–3 years of experience in field collection or supervisory role.Skills:Strong leadership and people management.Knowledge of collections processes and skip tracing.Familiar with route planning, GPS tracking, and reporting tools.Ability to handle conflict and customer resistance in the field.Basic data analysis and Excel reporting.Others:Must have a valid driver’s license and can travel as needed.Familiarity with local geography or assigned areas is a plus.High integrity and ability to handle confidential information responsibly.