Collections Team Leader

Job Description

The Operations Supervisor is an entry level supervisory role, responsible for leading, motivating & retaining a team of professionals with accountability on all Service Delivery parameters, supervisory responsibilities inclusive of work allocation, performance coaching & feedback and general day to day administration of professionals.Voice based CS Supervisor for a US based mortgage customers.Team Supervisor would be responsible for handling Agent’s overall employment and process concerns and resolving customer complaints especially for escalationsWould have direct intervention expectations for assigned team members who may have metric or disciplinary challenges in accordance with WNS policies and procedures.Team Supervisors will be the people champion in ensuring that appropriate coaching is documented in the portal to ensure their direct employee’s development.

Qualifications

At least College Level or equivalent;Excellent English Communication Skills; Strong comprehension skills and Limited language systematic errorAt Least 1-2 Years Voice US Customer Service and Sales Experience Banking and Financial and/or US Mortgage Background is preferred, with understanding of financial processAmenable to work onsite in Quezon City - Eastwood, LibisAmenable to work on Graveyard shift schedule