Collector - Medlab

Job PurposeResponsible for managing and collecting outstanding receivables from customers, ensuring timely collections while maintaining professional customer relationships. The role requires regular customer follow-up, field visits, strong coordination with Sales teams, Strong communication skills to prioritize accounts based on overdue value, payment history, customer importance, and risk.Key ResponsibilitiesFollow up with customers through phone calls, emails, and field visits to ensure timely payment of outstanding invoices.Maintain regular follow-up on overdue and high-value receivables, with stronger escalation for customers presenting higher collection risk.Use commercial judgment to determine which customers require aggressive follow-up, escalation, negotiation, or management intervention.Conduct regular customer visits across Dubai and the Northern Emirates for payment collection, account discussions, and resolution of outstanding issues.Maintain strong professional relationships with customers.Communicate clearly and professionally with customers regarding invoices, statements of accounts, payment commitments, disputes and overdue balances.Obtain firm and realistic payment commitments, document them accurately, and ensure follow-up until payment is received.Identify reasons for delayed payments and follow up internally to resolve them.Keep Sales teams updated on pending overdue, customer commitments, disputes and collection risks.Maintain accurate and up-to-date collection remarks and customer-wise follow-up records.Prepare Daily reports and collection trackers showing overdue balances, payment commitments, follow-up status and collection progress.Review customer account statements and identify unallocated payments, credit notes, disputed invoices and reconciliation differences that may delay collection.Provide regular feedback to management regarding customer payment behavior, emerging collection risks and market/customer issues and flagging the high risk customers.Adhere to company credit-control policies, approved customer payment terms and escalation procedures.Required Skills & CompetenciesStrong written and oral Communication SkillsAbility to write clear, professional collection emails and follow-up messages.Strong ability to assess customer payment behavior and collection risk.Problem Solving for all pending duesBasic excel Skills to create reportsDriving License is mustAbility to efficiently plan daily customer visits based on priority and location.Experience & QualificationsBachelor's degreeExperience in B2B customer collections (Healthcare field is a plus)Location: UAE – Mainly Dubai & Northern Emirates