Commercial Contract Manager

Role PurposeWe are seeking an experienced Commercial Contract Manager to take ownership of the commercial management of complex supplier, technology and operational contracts across an international business.This is a highly cross-functional role requiring strong internal stakeholder management. The successful candidate will work closely with Technical, IT, Network, Procurement, Finance, Commercial, Operations and Legal teams to ensure contractual commitments are commercially sound, operationally deliverable and effectively managed throughout the contract lifecycle.The role is not simply focused on contract administration. It requires someone capable of challenging stakeholders, driving decisions, resolving commercial issues and ensuring that contractual arrangements translate into measurable operational and financial outcomes.Key ResponsibilitiesCommercial Contract ManagementOwn the commercial management of key supplier, technology and operational contracts from negotiation through execution, implementation, renewal and termination.Review commercial terms, pricing structures, service levels, contractual obligations and performance commitments.Ensure contracts accurately reflect agreed commercial and operational requirements.Manage contract variations, change requests, renewals, extensions and renegotiations.Identify contractual and commercial risks and ensure appropriate mitigation actions are implemented.Maintain visibility of key contractual milestones, notice periods, renewal dates and financial commitments.Support commercial negotiations with major suppliers and strategic partners.Internal Stakeholder ManagementAct as the central commercial interface between Technical, Commercial, Operational, Finance, Procurement and Legal teams.Translate technical and operational requirements into clear commercial and contractual positions.Coordinate multiple stakeholders to ensure alignment before contracts and commercial commitments are agreed.Challenge internal assumptions around scope, pricing, service requirements and supplier commitments.Drive stakeholders to resolve outstanding contractual, operational and commercial issues.Ensure clear ownership and accountability for contractual obligations across internal teams.Provide senior management with concise updates on key commercial risks, disputes and decisions required.Technical & Operational ContractsManage commercially complex agreements including, where applicable:Technology and IT suppliersNetwork and telecommunications servicesSoftware, SaaS and technology platformsManaged service agreementsInfrastructure and equipment suppliersOutsourcing agreementsProfessional servicesOperational service providersMaintenance and support agreementsWork closely with technical stakeholders to understand service specifications, implementation requirements, dependencies and performance obligations.Supplier Performance & GovernanceEstablish effective contract governance and supplier review processes.Monitor supplier performance against contractual KPIs and SLAs.Identify service failures, underperformance and contractual non-compliance.Manage service credits, commercial claims and contractual remedies where appropriate.Lead or support supplier performance and commercial review meetings.Ensure actions arising from supplier reviews are tracked through to completion.