Commercial Services Officer

Job Purpose:The Commercial Services Officer is responsible for managing and developing commercial service activities within the terminal, ensuring high-quality service delivery to concessionaires, partners, and passengers while supporting revenue generation objectives.Job Responsibilities:Oversee and coordinate day-to-day commercial service activities within the terminal commercial operations areaManage relationships with commercial service providers, vendors, and partners operating within the terminalMonitor and ensure compliance of commercial service operators with contractual obligations, service standards, and airport regulationsIdentify opportunities to introduce new commercial services and enhance existing offerings to improve passenger experience and increase non-aeronautical revenueConduct regular inspections and audits of commercial service areas to ensure quality, safety, and brand standards are maintainedHandle operational issues, escalations, and complaints related to commercial services in a timely and professional mannerPrepare performance reports, revenue analysis, and service quality dashboards for management reviewSupport the negotiation and administration of commercial service contracts and agreementsCollaborate with the F&B, Retail & Duty Free, and Area Allocation teams to ensure integrated and seamless commercial operations across the terminalLiaise with other departments (Operations, Security, Facilities) to support the smooth functioning of commercial service areasMaintain accurate records of agreements, permits, and commercial service documentationRequirementsEducation requirements: Bachelor's degree in Business Administration, Commerce, or a related field.Certification Requirements: Relevant certifications in Commercial Management, Retail Operations, or Hospitality are an advantage.Experience: Minimum 2 years of relevant experience including 1 year in Airports.Languages: Arabic (Fluent), English (Proficient).Technical Skills: MS Office Suite (Word, Excel, PowerPoint)Reporting & data analysisContract & document managementCommercial operations systems.