Commercial Specialist

Company Description Ramsden International is a multi-award-winning international grocery exporter based in North East Lincolnshire, serving customers in over 130 countries. The company provides a single source of supply for more than 24,000 grocery products, including extensive seasonal ranges for key global celebrations. Its customers include retailers, supermarkets, wholesalers, food service companies, and non-governmental organisations, all supported by a strong focus on tailored service and local market understanding. Ramsden International’s highly diverse, multilingual team speaks 18 languages, fostering a collaborative, respectful, and enjoyable working environment. The company’s commitment to service excellence is reflected in multiple honors, including three Queen’s Awards for International Trade.Commercial Specialist – Ramsden InternationalThe primary purpose of this position is to grow sales and profitability within the assigned regionby expanding business with existing customers and securing new ones. Our customers typicallyinclude supermarket retailers and distributors, requiring strong empathy, commercial acumen,and an excellent understanding of the retail environment.Role Responsibilities:Sales Development• Plan and implement strategies for new business development across assigned markets andtarget customers• Respond to and follow up on sales leads, with the objective of converting leads into activecustomers and building market intelligence• Ensure all lead information is accurately recorded in internal systems• Build strong personal relationships with key decision-makers in potential customerorganisations• Conduct both desk and in-market research to identify new prospects and evaluate marketopportunities• Prepare and deliver effective sales presentations to prospective customers and relevantstakeholders• Review, screen, and engage existing sales leads by telephone and other channels• Prepare annual sales and profitability budgets for new business development• Monitor performance against monthly and quarterly targets and address gaps proactively• Produce reports and analysis on new business opportunities as requiredCustomer Service• Deliver high levels of customer service to all assigned accounts• Ensure accounts are managed within credit limits and payment terms, taking proactive actionwhen needed• Maintain accurate order and customer information in internal systems• Ensure internal teams are briefed on customer requirements to support seamless service • Perform any other duties required to support customer satisfactionMiscellaneous• This is a field-based role, and the candidate is expected to be consistently in the market • Attend regular face-to-face meetings with customers, prospects, and market partners as part of the core responsibilities • Attend internal meetings and training sessions as required by the management team • Undertake other ad-hoc duties as requested by the management team