Commercial Strategy & Performance Manager

We are looking for a strategic, data-first Commercial Strategy & Performance Manager to drive commercial excellence across our local merchant account team. In this role, you will own KPI frameworks, performance management systems, and bonus cycle design — ensuring the account management organization operates with clarity, accountability, and aligned commercial incentives. You will sit at the intersection of business analysis, commercial operations, and people performance, playing a pivotal role in scaling team effectiveness and driving measurable business outcomes. What You'll DoDesign and own the KPI framework for the local account team, aligning metrics with company-wide commercial goals.Build and maintain performance management systems — including account scorecards, team dashboards, and regular performance reviews — to track progress against targets at both account and portfolio level.Lead bonus cycle management: design incentive structures, model payout scenarios, and ensure timely and accurate bonus calculations and disbursements.Perform deep-dive business analysis: account segmentation, growth opportunity sizing, funnel diagnostics, and profitability analysis to inform account strategy and prioritization.Develop and automate reporting infrastructure: build self-serve dashboards and recurring reports (daily/weekly/monthly) so that account managers and leadership always have visibility into performance.Partner with Account Management, Finance, and Leadership to set quarterly and annual targets, calibrate expectations, and translate strategy into operational execution plans.Identify performance gaps and drive interventions — coaching plans, account support, territory reallocation — to improve account manager productivity and close gaps.Build standardized performance playbooks, reporting templates, and analytical frameworks to scale consistency and transparency across markets and categories.What We Need From You5+ years of experience in business analysis, commercial operations, business performance, or a similar analytical role in e-commerce, food delivery, or internet platforms.Strong hands-on analytics toolkit: advanced Excel/Google Sheets, BI dashboards (Tableau, Power BI, Looker, or similar), and data visualization best practices.SQL proficiency required — comfortable writing queries to extract, join, and aggregate data from multiple sources independently.Experience designing and managing KPI frameworks and performance management systems for commercial teams.Experience managing bonus/commission cycles — from structure design to calculation, communication, and payout.Strong understanding of account management operations, portfolio management, and commercial incentive design.Experience with statistical analysis, forecasting, or modeling (e.g., Excel-based scenario modeling, Python/R is a plus).Excellent communication and stakeholder management skills, with the ability to translate complex data into clear narratives for non-technical audiences.What Makes This Role ExcitingShape the performance engine of a fast-growing account management organization — your frameworks directly impact how the team operates and grows.Combine analytical rigor with commercial strategy to design systems that drive accountability and results.Work closely with account leadership, finance, and strategy teams in a dynamic, high-impact environment.Own end-to-end performance processes — from target setting to bonus payout — with real visibility into business outcomes.