Community Ambassador

Job HighlightsLooking for both full-time and part-time. Part time shift requires 4-8 hours during Morning & afternoon shifts (8am-8pm period), weekends and public holiday includedPossible growth potential to a full-time position based on performance and interestbout the Role:Are you an energetic team player with a passion for building vibrant communities?We’re on the lookout for enthusiastic individuals to join our Community Team at our properties in Singapore. This is your opportunity to bring our brand promise to life and help cultivate a strong sense of belonging among our residents!Selected candidates will be trained to deliver exceptional customer service, curate on-property events, and execute social media marketing strategies. They will report to the Assistant Operations Manager.Responsibilities:Delivering and facilitating outstanding service to residents, representing the Weave brand in all aspectsCreating a warm and welcoming environment for our residential communityRecognizing and anticipating/reacting to the changing needs, expectations, and emotions of our customers, working with all in-house teams to ensure that the brand and its products and services are all coordinated to deliver the greatest possible customer experienceCoordinating and executing community initiatives and events designed to develop resident relationships and help build both brand and property awareness in partnership with the Operations teamBe the go-to person for residents and coordinate with the on-property operations team to resolve resident issues with professionalism and patienceReporting on resident suggestions with creative ideas to enhance living experienceConducting property viewings to support our leasing strategy when neededExecuting social media marketing strategies at the property level in collaboration with the Marketing teamRequirements:Strong people skills - approachable, a good listener, and empathetic3+ years of professional working experience with extensive time in a customer-facing settingBackground in boutique hotel, serviced accommodation, or co-working environments will be a plusExperience in coordinating events will be a plus.Experience in adapting to challenges, dealing with emergency or crises and managing conflict and complaints in a constantly changing environment.Flexibility in schedule - work hours will be shift-based between an early shift (8am - 5pm) and a late shift (11am-8pm)Strong communication skills in written and spoken English. Other languages would be an advantage.Holder of Certificate/Diploma or above in hospitality or related disciplines