Community & Awareness Officer

EFS Facilities Services is a leading integrated facilities management organization delivering sustainable and customer-focused solutions across multiple markets. As part of our commitment to delivering high-quality services and creating positive community impact, we are seeking a Community & Awareness Officer to support the AVTR Waste Management Program in Jordan.Role OverviewThe Community & Awareness Officer will support the Community & Awareness Manager in implementing the community engagement, public awareness, and sustainability education agenda of the AVTR Waste Management Program.The role will be highly field-oriented and will involve regular engagement with residents, schools, universities, NGOs, community groups, and other local stakeholders. The Officer will help translate the community engagement strategy into practical field-level initiatives, identify behaviors that impact waste management operations, gather community feedback, and support targeted awareness and behavior-change interventions.Key ResponsibilitiesCommunity Engagement & Field OutreachSupport the Community & Awareness Manager in implementing the annual community engagement and awareness plan.Conduct regular field visits across AVTR operational areas to engage with residents and local stakeholders.Build and maintain positive relationships with community members, neighborhood representatives, and other relevant stakeholders.Support community meetings, outreach programs, and engagement activities.Identify recurring community concerns, misconceptions, complaints, and behavioral challenges related to waste management.Gather community feedback and ensure relevant issues are documented and escalated to the Community & Awareness Manager and appropriate operational teams.Represent EFS professionally and positively during community interactions and public activities.Behavior Change & Environmental AwarenessWork closely with the Community & Awareness Manager and Operations teams to understand community behaviors affecting waste collection, segregation, disposal, recycling, and overall waste management performance.Support the development and implementation of targeted behavior-change interventions.Conduct door-to-door awareness activities where appropriate and required.Support awareness activities at identified waste management hotspots.Educate community members on responsible waste disposal, recycling, waste segregation, environmental protection, and sustainable practices.Distribute awareness and educational materials in coordination with the Community & Awareness team.Support initiatives designed to improve community participation and compliance with waste management practices.Community Campaigns, Events & Outreach ProgramsSupport the development and implementation of the annual community awareness calendar.Coordinate and support the field execution of community awareness campaigns and initiatives.Assist with school, university, NGO, CSR, and other community outreach programs.Support the planning and execution of workshops, awareness sessions, public engagement activities, and community events.Coordinate with volunteers, participants, and relevant stakeholders during community activities.Support the logistical arrangements required for community campaigns and events.Capture photographs, videos, field stories, and other relevant content for communication purposes in coordination with the Communications team.Reporting, Monitoring & DocumentationMaintain accurate and up-to-date records of community engagement activities, campaigns, participants, feedback, concerns, and outcomes.Prepare regular field activity reports and provide updates to the Community & Awareness Manager.Track relevant engagement and awareness metrics and support the monitoring of campaign effectiveness.Document recurring community concerns and support the identification of trends and areas requiring intervention.Assist the Community & Awareness Manager in preparing professional reports, presentations, dashboards, and PowerPoint slide decks.Ensure all community engagement activities and records are maintained in an organized and professional manner.Internal CoordinationCoordinate closely with Operations, Communications, Sustainability, and other relevant EFS teams to ensure community feedback is effectively addressed.Support the Community & Awareness Manager in communicating field-level observations and community concerns to the relevant stakeholders.Follow EFS policies, procedures, health and safety requirements, and professional standards during all field activities.Perform other community engagement and awareness-related responsibilities assigned by the reporting manager.Educational QualificationsBachelor’s degree in Communications, Public Relations, Environmental Studies, Sustainability, Social Sciences, Marketing, Community Development, or a related discipline.1–3 years of relevant professional experience in community engagement, public awareness, communications, sustainability, environmental programs, CSR, outreach, or a related field.Experience coordinating workshops, awareness sessions, school programs, NGO initiatives, community events, or public engagement activities will be an advantage.Good knowledge of environmental awareness, sustainability, waste management, recycling, and responsible waste disposal principles.Strong Arabic communication and writing skills with good command of English.Good working knowledge of Microsoft Office, particularly PowerPoint, Word, and Excel.Willingness and ability to travel regularly across AVTR operational areas as required.Why Join EFS Facilities Services?Opportunity to contribute to a large-scale waste management and community engagement program in Jordan.Exposure to sustainability, environmental awareness, and community development initiatives.Opportunity to work closely with operational, communications, and community engagement teams.Professional and collaborative working environment.Opportunities for learning, development, and career progression within a leading integrated facilities management organization.LocationAmman, Jordan