Community Liaison Unit Program Manager

Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on “whole patient health” for all. We go beyond our clinic walls and invest in our community’s overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That’s why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities.Job Summary: Under direction of the Director of Community Services, manages all aspects of the CLU program; provides oversight for the CLU program areas including staff, grants/contracts, budget oversight, patient and community education, psychosocial service referral, linkage to care for patients, data collection and management collaboration with QM department, and patient advocacy. The position acts as a liaison between the CLU program and all other AHS departments and clinic locations, trains and supervises CLU program staff as well as other staff (as appropriate), and represents the CLU program to outside agencies. Works closely with the Chief Medical Officer and other provider leaders around health improvement and other infectious diseases (e.g., COVID-19) to plan, prioritize, and create mechanisms for improving patient care and community outreach and engagement.NOTE BEFORE APPLYING: This is a healthcare and community services program management position, not a technical/IT program management role. The position focuses on program operations, staff supervision, grant and contract management, community outreach and education, patient advocacy, care coordination, and health improvement initiatives. Candidates whose primary experience is in IT, software, engineering, or technical project/program management may not be a fit for this position.Essential Job FunctionsOversees and trains CLU program staff on all aspects of program activities, including patient eligibility, registration, patient scheduling, data collection and documentation, risk assessment, patient referral, and insurance billing, as well as overall advocacy on behalf of AHS patients and their familiesProvides outreach, advocacy, and education targeted towards the Asian community with a particular emphasis on understanding and addressing both health issues and the social factors that influence health within that communityWorks in close collaboration with the Chief Medical Officer and Specialty Mental Health Director, medical/mental health providers and on-site specialists to provide support services, counseling, and education for patients, including case coordination, health education support including medication compliance, and brief psychosocial (combined) assessment, referral and follow-up for high risk and special needs, and any other supportive services provided by the programWorks in close collaboration with the Quality Improvement (QI) team to assess patient care process and outcomes metrics to ensure high quality patient careActs as a liaison to all other departments regarding health issues, including medical practitioners, health/patient education, eligibility, billing and fiscal departmentsRepresents the program on behalf of the agency at meetings with other service providers, e.g., Alameda County Department of Public HealthSupports the development of grants related plans, Patient Leadership Councils, Patient General Meeting, Patient Newsletter, Language and Culture Access Program (LCAP) and patient education materials in partnership with clinic leadership and community leaders; maintains and annually updates service protocols; maintains CLU service data by entering data into the database and generating reports for AHS quality management, providers, and contract/grant requirementsDevelops and implements an organizational strategic plan to effectively deliver programs and services to meet the needs of communities. Schedules and facilitates regular program related meetings and case conferences, as appropriateSupervisory ResponsibilitiesServe as primary supervisor of the CLU Program Coordinators and other Staff. Oversee recruitment, hiring, dismissals, disciplinary actions, evaluation, and other personnel actions in consultation with Director of Community Services. Consult and communicate with Human Resource Manager to ensure compliance with collective bargaining agreement, personnel policies, and labor laws. Develop staffing plans, assign work, and coordinate with other Departments and Program CoordinatorsEnsure that appropriate initial and on-going trainings are provided to program staff, clinic staff, and other staff who may be providing services at-risk and/or infected patients and community membersPromote a standard of respectful and professional interactions with at-risk and patients and community members. Promote a standard of teamwork, cooperation, and positive work place practices among staff. Establish strong working relationships with other managers and staff such as the Director of Clinical Operations, Clinical Services Manager, Head Nurse, Support Services Manager, Membership Services Manager, site managers/coordinators, Billing Manager, Perinatal Program Manager, medical leadership of the clinic, support services staff, development staff, and grants management staffGeneral Agency/AHS DutiesFosters an environment that promotes trust and cooperation among clients and staffEnforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implementedPlays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days and other eventsParticipates in general membership meetings, fundraisers and other public events, as requiredParticipates in outreach activities, agency advocacy, and serves on ad hoc committees, as requestedAttends AHS staff retreats and Board of Directors meetings, as requiredParticipates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agencyMinimum QualificationsA Bachelor’s degree (B.A.) in public health, social work, health administration or related fieldhealth setting and 2 of years’ experience working in a lead position or handling progressive administrative responsibility required or any equivalent combination of education and experienceAbility to speak, read, and write in an Asian language with high proficiencyPreferred QualificationsMaster’s degree (M.A.) preferred, with a minimum one years’ medical office experience incomparableValid California Driver’s License, insurance, and ability to travel as required to perform dutiesKnowledge, Skills & AbilitiesProficiency with Microsoft Office applications, with intermediate to advanced level competency in Excel and PowerPointAbility to work collaboratively with other AHS supervisors and managers with a focus on customer service and quality of care, exemplifying the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact inpatient/staff interactionsExcellent communication skills at the level necessary for understanding patients and provider or supervisors' instructions, and for accurately documenting patients' medical information. Ability to effectively communicate with the patient population and staff while demonstrating a high degree of diplomacy and tactBasic working knowledge of medical terminologyEasy facility and adaptability to working with computers and software applicationsDemonstrated leadership skills with the ability to train and guide staff in the performance of their dutiesPosition requires moderate physical activity such as sitting, traveling, walking, driving, bending, lifting, and computer usageWillingness to work evenings and/or weekends; demonstrates flexibility in regards to job duties and assignmentsAbility to multi-task and work effectively in a high-stress and fast-moving environmentCulturally sensitive and demonstrated ability and effectiveness in working with ethnically diverse populationsStrong analytical, accounting and problem-solving skillsAbility to work collaboratively to achieve common goals and communicate within different levels of the organizationKnowledge and experience with cost and fund accountingAbility to multi-task, meet multiple and sometimes competing deadlinesDemonstrated ability to effectively manage time, interpersonal relationships, resources and informationStrong planning, problem-solving, and organization skills with high attention to detailBelief in the organizational mission and the ability to articulate this vision to our constituency, partners, funders, and the general communityStrong written and verbal communication skillsWorking knowledge of “Universal Precautions,” demonstrates professionalism at all timesPhysical & Work DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsBenefits That Support YouWe're committed to supporting our team's well-being. Our comprehensive benefits package includes:Health & Wellness100% employer-paid medical, dental & vision coverageAcupuncture & chiropractic coverageTime Off12 vacation days12 sick days12 paid holidays + 3 floating holidays (additional flexible days you can use anytime)Financial & Retirement403(b) with 3% employer contribution + up to 2% matchFlexible Spending Account (FSA) & Dependent Care AssistanceAdditional SupportCommuter benefitsLong-Term Disability InsurancePlease note: We are not seeking support from staffing agencies at this time. Direct applicants only.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.