Community Management Director

Role overviewWe are hiring a Community Management Director to design, set up and run a community management company that serves our residential and mixed-use projects in Ras Al Khaimah (RAK). You will build the company from zero: structure, licensing, teams, systems and service standards. Key responsibilitiesPhase 1: Set up the companyDefine the business model: scope of services, fee structure (service charges, management fees), contract terms with the developer and with owners' associations.Lead company formation and licensing in RAK, working with legal counsel and the relevant authorities, and confirm the compliance requirements for managing jointly owned property.Prepare the business plan, budget and a 3-year growth plan for approval.Design the organization: roles, headcount plan, job descriptions and the hiring sequence.Select and implement core systems: property management and billing software, helpdesk and ticketing, resident app or portal, accounting and reporting.Develop service standards, SOPs, SLAs, health and safety procedures and emergency protocols.Create the brand, resident communications and a service-charge policy.Prepare for handover: take over snagging lists, as-built documents, warranties and O&M manuals from our projects.Phase 2: Run operationsRecruit, train and lead the team: community managers, facilities and maintenance, security, cleaning, landscaping and customer service.Tender and manage third-party contractors and suppliers (FM, security, cleaning, lifts, pools, landscaping); control quality and cost.Prepare annual operating budgets and service-charge budgets; manage collections, arrears and reserve funds.Run the resident experience: onboarding, move-in and move-out, complaints, community events and regular surveys.Support the formation and running of owners' associations, including meetings, reporting and compliance.Oversee planned and reactive maintenance, asset lifecycle planning and common-area upkeep.Report monthly to ownership on financials, occupancy, service levels, incidents and resident satisfaction.Identify and win new management contracts as the company matures.