Community Manager

Community & Outreach ManagerLocation: Dubai / Sharjah (Multi-site: Me'aisem, Wafi, DIP & Al Zahia)Reports To: FoundersEmployment Type: Full-Time (Includes Evenings, Weekends & Public Holidays)About the Role:We are looking for an energetic, outgoing, and community-focused professional to build and grow thriving player communities across multiple padel clubs. This is a hands-on role focused on increasing off-peak court utilization by creating recurring communities rather than one-time events.The ideal candidate will be responsible for launching and managing regular player groups, driving membership growth, organizing engaging events, and ensuring players keep coming back week after week. This is a highly interactive role that requires being present on the court, engaging with players, and building lasting relationships.Key Responsibilities:Community Building & ManagementLaunch, manage, and grow 6–8 recurring player communities across multiple club locations.Create structured groups such as:Ladies' Morning SessionsBeginners' SocialsCorporate LeaguesOver-40s GroupsJunior ProgramsMixed Americano SessionsEstablish each community with a dedicated day, fixed time slot, WhatsApp group, and consistent host presence.Personally attend and host community sessions to ensure an engaging and welcoming player experience.Foster long-term relationships with players to encourage repeat participation and community loyalty.Membership Growth & Player AcquisitionRecruit new players through:SchoolsResidential CommunitiesCorporate OrganizationsGyms & Fitness CentersMall FootfallLocal Community NetworksConvert trial participants into regular weekly members through consistent follow-ups and engagement.Maintain a well-organized player database including:Attendance RecordsPlaying LevelsContact InformationCommunication & Follow-up HistoryEvents & ProgrammingPlan and execute a monthly calendar of community activities including:Social MixersAmericano TournamentsMini LeaguesClub TournamentsCoordinate closely with coaching staff to ensure community sessions generate coaching opportunities and additional club revenue.Collaborate with the marketing team by providing player stories, event highlights, photos, and community content for promotional campaigns.Performance ReportingPrepare weekly performance reports covering:Number of Sessions ConductedPlayer AttendanceNew Player RegistrationsRepeat Participation RateRevenue Generated by Each CommunityMonitor and report improvements in daytime and off-peak court occupancy across all club locations.Track community growth and recommend initiatives to improve engagement and retention.Candidate Requirements:Minimum 2 years of experience in Community Management, Events, Sports Club Operations, Hospitality, or Membership Sales.Naturally outgoing, energetic, and confident interacting with new people and hosting groups.Strong relationship-building and communication skills.Familiarity with padel or other racket sports is highly preferred; playing experience is an added advantage.Excellent verbal and written English communication skills.Knowledge of Arabic, Spanish, or Hindi/Urdu is an advantage.Valid UAE Driving Licence with own vehicle preferred due to travel across multiple club locations.Flexible to work evenings, weekends, and public holidays.Highly organized with the ability to manage calendars, player databases, attendance records, and multiple WhatsApp communities simultaneously.Key Success Metrics (First Six Months)Successfully establish and manage 6+ recurring player communities.Achieve 70%+ average attendance across community sessions.Deliver measurable improvements in weekday 9:00 AM–5:00 PM court occupancy.Build and maintain an active database of 200+ engaged players with a measurable repeat participation rate.