Community Manager

Job Title: Community Manager / Residences Manager

Location: Dubai, UAEEmployment Type: Full-timeAbout the RoleWe are seeking a proactive and customer-focused Community Manager / Residences Manager to oversee the day-to-day management and operations of residential communities.

The successful candidate will ensure exceptional resident satisfaction, regulatory compliance, efficient vendor management, financial oversight, and the delivery of high-quality community services while maintaining the highest operational standards.Key ResponsibilitiesResident Experience & Customer ServiceDeliver exceptional resident service and maintain high resident satisfaction levels.Ensure timely resolution of resident complaints and inquiries within agreed service levels.Monitor resident feedback and implement continuous service improvements.Build positive relationships with residents, owners, and Owners Associations.Community OperationsManage the daily operations of assigned residential communities.Conduct regular property inspections and ensure common areas are maintained to the highest standards.Prepare monthly operational reports, inspection reports, and management updates.Organize and participate in routine site meetings and operational reviews.Compliance & GovernanceEnsure compliance with RERA, DLD, OA regulations, and all applicable UAE laws.Manage insurance policies, statutory certificates, and regulatory licenses.Coordinate Owners Association meetings and maintain accurate governance records.Ensure all documentation complies with regulatory requirements.Vendor & Contract ManagementSupervise outsourced service providers and contractors.Monitor vendor KPIs and service performance.Manage contracts, renewals, and service agreements.Conduct vendor performance reviews and recommend improvements.Financial ManagementSupport annual budget preparation and budget monitoring.Assist in improving service charge collection performance.Monitor operational expenses and support accounts payable processes.Identify opportunities to generate additional community income where applicable.Community EngagementPlan and coordinate community events and resident engagement initiatives.Develop newsletters and resident communications.Enhance communication effectiveness across multiple channels.Promote community participation and strengthen resident relationships.QualificationsBachelor's degree in Business Administration, Property Management, Facilities Management, Hospitality Management, or a related field.Professional certifications such as CMCA, AMS, PCAM, RICS, MPM, or DREI are an advantage.Valid UAE driving licence is preferred.Experience5–8 years of experience in community management, property management, or residential operations.Minimum 3 years in a managerial or supervisory role.Experience managing Owners Associations, residential communities, or mixed-use developments in the UAE.Familiarity with RERA, DLD, and OA regulations is highly desirable.Skills & CompetenciesExcellent leadership and people management skills.Strong customer service and conflict resolution abilities.Knowledge of community management best practices and UAE property regulations.Budget management and financial reporting skills.Vendor and contract management expertise.Strong analytical and reporting skills.Excellent written and verbal communication in English (Arabic is an advantage).Proficiency in Microsoft Office and community/property management software.Ability to manage multiple priorities in a fast-paced environment.