Community Manager

Maintenance has always been the industry nobody thought about- slow, faceless, forgettable. We’re changing that: a premium service built for the UAE’s finest villa communities, where speed, precision and personal service are the standard, not the exception. We operate on the ground, embedded within the exclusive estates we serve across three communities, and scaling fast.The opportunityOur model is different by design: our people, vans and office are based inside the estate itself. Residents get a response in minutes, not days, and a team that knows their home personally — a level of service no outside contractor can match. Each community operates as its own unit, with its own team, its own clients and its own P&L. And each one needs a manager of real calibre to lead it.You’ll manage the community, the service standard, the client relationships, the team on the ground and the monthly result reporting directly to the founder. It’s the position the entire model depends on: clients renew because of what your team delivers, and the majority of the community’s revenue is earned under your leadership. What you’ll be doing· Run one community and be accountable for the day to day: service delivery, the field team, the client relationships and the operating P&L · Deliver the SLAs MAINTAINED is known for, response in minutes, planned maintenance in full and on time, close-out to a hospitality standard.· Sustain and nurture the client book: B2C experience which help know every client personally, run quarterly reports on every agreement, reach out ahead of every anniversary and hold every renewal· Grow the community from within, AMC rention and service-ladder upsells earned by the relationship, and warm referrals passed to the sales team from the trust you’ve built· Welcome every new client the sales team signs: onboarded fast, first visit flawless, promise kept from day one· Be the face of MAINTAINED in the estate, walk the community, know the residents, manage the relationship with estate management· Lead your team: a dedicated coordinator and field engineers, everyone holding three written numbers they can see and win, with a monthly one-to-one and a real path forward· Manage the numbers: materials on purchase order, every completed job invoiced within 48 hours, your five community numbers reported weekly and your P&L reviewed with the founder monthly.· Ensure the standard is kept at all times – if it’s during the week over normal working hours or if it’s an emergency over the weekend or that passes to the night shift team – everything is under your remit and responsibility.About you· 5+ B2C experience with real service-operations responsibility; Residential property maintenance or Project management on top is a strong plus· You’ve delivered to an SLA that actually meant something and held a team to it· You’ve kept clients for years, not quarters: renewals, retention and relationships are your track record· You’ve led field teams: engineers, technicians, coordinator and held a standard they were proud of· You bring the five-star standard with you: you understand that how work is done in someone’s home matters as much as the work itself· Urgency and thick skin — you know instinctively what must happen now versus tomorrow, and you keep your head when the day gets stressful· UAE villa-community or premium residential experience is a strong plus; CAFM experience is a strong plus· UAE driving license This role is for you if you want to manage a five-star operation rather than administer a function, you get energy from being known the person residents call, trust and recommend.What success looks likeWithin your first 6–12 months, we’d expect to see renewals held at every anniversary, clients staying because the service made leaving unthinkable a community with a service record we’d publish, every new client onboarded seamlessly from the sales team, a field team on clear scorecards delivering planned maintenance in full and on time, a community P&L that’s positive every month, and MAINTAINED the name residents know.Why MAINTAINED?Because we believe proximity changes everything. Our teams are based inside the communities they serve closer to our clients, quicker to respond, present when it matters most. Closeness like that, proven visit after visit, becomes the most valuable thing a service company can earn: trust. And trust is what we’re building on a client experience so far beyond what this industry has ever offered that it changes how maintenance itself is seen and valued. Industries don’t get reimagined often. This one is being reimagined now — and as Community Manager, you’re at the centre of it, turning what we believe into what residents experience every day.