Community Manager

We're looking for a proactive and detail-oriented Community Management Executive to become the voice behind one of the region's most active and engaging brands on social media.This role goes beyond replying to comments. You'll help build meaningful conversations, strengthen relationships with online communities, identify emerging trends, and ensure every interaction reflects the brand's personality and values.You'll work closely with social media and client servicing teams to deliver a best-in-class community experience across multiple platforms.Key Responsibilities Manage daily community management across Facebook, Instagram, LinkedIn, X, YouTube, and other relevant platformsRespond to comments, direct messages, reviews, and public inquiries while maintaining the brand's tone of voicePrepare and deliver structured performance reporting on a weekly, monthly, quarterly, and annual basis, covering community engagement, sentiment analysis, and key trendsManage the end-to-end publishing process across all social media platforms, including scheduling, quality assurance, publishing, and verifying successful deployment according to the approved content calendarEnsure all published content is accurate, correctly formatted, and optimized for each platform, including captions, hashtags, mentions, links, thumbnails, accessibility requirements, and platform-specific specificationsEscalate customer complaints, technical issues, and sensitive conversations to the appropriate stakeholders while ensuring timely follow-upMonitor conversations surrounding the brand, competitors, and relevant industry topicsIdentify opportunities for proactive engagement and meaningful participation in conversationsCollaborate with the social media team to align community responses with campaign messaging and content calendarsCoordinate with internal teams to obtain accurate information before responding to customer inquiriesMaintain response-time SLAs and ensure all interactions are handled professionallyTrack recurring customer questions and provide insights that can improve future content and communicationFlag potential reputation risks and support crisis communication when neededStay up to date with platform updates, online culture, and social media best practices. Monitor published content to ensure successful delivery, resolve publishing issues, update posts when required, and optimize engagement during the initial post-publication periodMaintain social media hygiene by ensuring all social media profiles remain accurate, updated, and aligned with brand guidelines, including profile information, pinned content, highlights, playlists, links, and other platform assetsRequirementsExperience in community management, social media, customer engagement, or digital communicationsExceptional written Arabic and English communication skillsStrong understanding of social media platforms and online behaviorAbility to write naturally while adapting to different tones and audiencesExcellent organizational skills with the ability to manage multiple conversations simultaneouslyStrong problem-solving skills and sound judgment when handling sensitive situationsComfortable working in a fast-paced environment with real-time prioritiesExperience using community management or social listening toolsPrevious experience with large consumer-facing brands is preferredRequirementsWe're Looking For Someone WhoUnderstands that every interaction shapes the brandCan balance empathy with professionalismNotices patterns before others doThinks beyond answering questions and looks for opportunities to create positive experiencesPays close attention to detailStays calm under pressureEnjoys working collaboratively across multiple teamsHas a genuine interest in digital culture and online communitiesWhy Join This Account?You'll work on one of the region's most dynamic social media accounts. One that combines multiple pillars into a fast-moving content ecosystem.This role offers the opportunity to make a real impact on how a leading regional brand connects with its audience, while working alongside a multidisciplinary team of strategists, and digital specialistsBenefitsJoining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.