Community Manager – Residential Towers

Community Manager – Residential TowersJob SummaryWe are looking for a professional, service-oriented, and highly organized Community Manager to manage the day-to-day relationship between the residential community and the building management team.The Community Manager will be responsible for creating a positive resident experience, building strong relationships with residents, handling feedback and concerns, coordinating with internal departments, and developing initiatives that enhance the overall community experience within the tower.The ideal candidate should have excellent communication and interpersonal skills, a strong customer service mindset, and the ability to handle residents' requests, complaints, and day-to-day community matters professionally.Key ResponsibilitiesResident Relations & Community ManagementAct as the main point of contact for residents regarding community-related matters.Build and maintain strong, professional relationships with residents and promote a positive community environment.Welcome and engage with new residents and support them throughout the move-in and onboarding process.Understand residents' needs, expectations, and concerns and ensure appropriate follow-up.Maintain a visible and approachable presence within the building community.Encourage positive relationships and engagement among residents.Resident CommunicationManage day-to-day communication with residents regarding building services, facilities, activities, announcements, policies, and community updates.Prepare and distribute resident communications, notices, announcements, and updates through approved communication channels.Ensure residents receive accurate and timely information.Maintain professional and consistent communication standards across all resident interactions.Complaints & Issue ResolutionReceive, record, and follow up on residents' complaints, requests, and feedback.Coordinate with the relevant departments to ensure residents' issues are addressed promptly and effectively.Monitor open complaints and ensure proper follow-up until resolution.Handle difficult or sensitive resident situations professionally and escalate complex matters to management when required.Identify recurring complaints and recommend improvements to prevent repeated issues.Building Services & Facilities CoordinationCoordinate closely with Property Management, Facilities Management, Maintenance, Security, Housekeeping, Parking, and other relevant teams.Follow up on issues affecting common areas, amenities, parking, access, cleanliness, maintenance, and other resident-facing services.Monitor residents' feedback regarding building facilities and services.Conduct regular community walks and identify issues that may affect the resident experience.Report observations and service gaps to the relevant management teams.Follow up on corrective actions and ensure timely communication with residents where appropriate.Community Engagement & EventsDevelop and organize resident engagement activities, events, and community initiatives.Plan seasonal events, resident activities, workshops, family activities, and other initiatives that encourage community interaction.Coordinate with internal teams, vendors, and external partners to deliver community events.Promote events and activities to residents and encourage participation.Collect feedback after events and identify opportunities for improvement.Resident ExperienceMonitor overall resident satisfaction and identify opportunities to improve the resident experience.Conduct resident surveys, feedback initiatives, and satisfaction checks when required.Identify trends in resident feedback and provide recommendations to management.Develop initiatives that improve resident satisfaction, retention, and sense of community.Ensure residents receive a high level of service and professional support.Reporting & AdministrationMaintain accurate records of resident complaints, requests, feedback, incidents, and community activities.Prepare regular reports on resident concerns, satisfaction, engagement, and recurring issues.Track outstanding resident issues and ensure timely follow-up.Maintain appropriate resident communication records and documentation.Provide management with regular insights and recommendations based on resident feedback.Requirements & QualificationsBachelor's degree in Business Administration, Hospitality, Communications, Property Management, or a related field.2–5 years of experience in Community Management, Property Management, Customer Experience, Resident Relations, Hospitality, or a similar customer-facing role.Previous experience working within residential buildings, towers, residential communities, hotels, or property management environments is highly preferred.Strong customer service and resident relationship management skills.Excellent verbal and written communication skills in English.Arabic language skills are an advantage.Strong interpersonal and conflict-resolution skills.Ability to handle complaints and difficult situations calmly and professionally.Strong organizational and follow-up skills.Ability to coordinate effectively with multiple internal departments and external service providers.Strong problem-solving skills and attention to detail.Professional appearance and excellent interpersonal skills.Ability to work independently while maintaining strong coordination with the wider building management team.Preferred ExperienceExperience managing residents or communities within high-rise residential towers or large residential developments.Experience in luxury residential, hospitality, or premium customer-service environments.Experience organizing resident events and community activities.Knowledge of property management operations and residential building services.Experience using CRM, property management, ticketing, or resident management systems.Key CompetenciesResident Relationship ManagementCustomer ExperienceCommunity EngagementComplaint Handling & ResolutionCommunication SkillsConflict ManagementProblem SolvingEvent & Activity CoordinationCross-Functional CoordinationOrganization & Follow-upProfessionalismCustomer Service OrientationKey Performance Indicators (KPIs)Resident satisfaction and engagementComplaint resolution and response timeResident feedback and satisfaction scoresNumber and quality of community engagement initiativesResident participation in community activitiesFollow-up and closure rate of resident requestsReduction in recurring resident complaintsOverall quality of the resident experience