Community Operations Support Specialist

Company OverviewHomestead Communities (“Company”) was founded in 2023 to provide clean, safe and supportive communities where working families and retirees can own or rent attainable, high-quality, single-family manufactured homes. Homestead Communities is committed to responsible stewardship for its residents, providing engaging careers for its team members, and delivering attractive risk-adjusted returns to its investors. Homestead Communities is backed by one of the world’s largest real estate investors and its leaders are recognized experts in manufactured housing communities (“MHC”). The Company combines institutional discipline and financial capability with proven, growth-orientated entrepreneurial leadership.LocationRemote, work-from-home. Time zone must largely match the time zone in the U.S. region assigned to the position.Position OverviewThe Community Operations Support Specialist supports Regional Managers and Community Managers, all within designated geographic regions, by executing many recurring administrative tasks essential for the efficient and accurate operation of MHCs. The position also supports on-boarding acquisitions, trains staff on property management software (primarily, Rent Manager and Monday.com), and maintains documents and files for property operations. The position is full-time. Working hours are aligned to the region’s time zone.ResponsibilitiesDaily responsibilities will vary depending on current operating needs and may include the following tasks. Operations Reportingo Daily review of operating reports, focused on (1) accounts receivable and tenant delinquency processing; and (2) community owned home (“COH”) make-ready milestones. Alert team of required follow-up. o Maintain operating calendars with deliverables, deadlines and action logs. Critical items include annual rent increase notices, property tax payments, insurance premium payments, state and municipal license renewals, and team birthdays. Alert team of overdue items.o Prepare materials for, and track commitments from, Regional Managers’ operating reviews, community visits and audits.o Provide administrative support to resolve tenant billing and service questions.o Audit selected lease files, documenting missing or incomplete records.o Maintain operating documents and files in Rent Manager and SharePoint. Audit files for proper organization. o Provide interim coverage during Community Manager or Regional Manager absence or during interim periods of unusually high demand.o Identify recurring data input errors and incomplete documentation in Rent Manager tenant files. Recommend corrections through revised SOPs and/or training. Seek to eliminate manual, one-time corrections.o Generate leases (including renewals, addenda, and rent-increase notices); move-in and move-out packets; and tenants’ recurring correspondence.o Update resident, site, home, utility and inventory records in Rent Manager.o Confirm that selected monthly operating reports have required variance explanations and remedial plans for negative variances.o Verify tenant applications when automated screening cannot verify required information.o Review MHCs’ semi-annual comparable market surveys for completeness and formatting.Acquisitions Diligence and On-Boardingo Review files from acquisitions team to assure delivery of files needed for operations, and proper filing. Audit data imports to Rent Manager and Monday.com for completeness.o Support assigned pre-close readiness, Day 1 execution and 30/60/90-day integration deliverables.o Identify recurring failures in on-boarding integrations. Recommend SOP improvements.Trainingo Lead training for Community Managers in SOPs, Rent Manager workflows, and Homestead Academy training. Offer individualized guided practice and respond to users’ questions. Focus on newly hired Community Managers and staff, offering dedicated training and monitoring progress.o Organize monthly training for staff on selected operating and sales topics such as workplace safety, resident relations, community building as well as SOPs. Use third party educational programs such as from Grace Hill.Home Rentals and Saleso Add to the records in Rent Manager for each COH sale, data required from other sources. At the sale closing, audit the sale file for completeness and report any shortcomings to the team.o Audit Rent Manager and Monday.com records for the status of vacant COH being renovated. Audit those records of rented COH for renewal or termination status. Correct for missing data or documents and advise the team of delays or cost overruns.o Audit Rent Manager and Monday.com records of COH make-ready renovation status. Correct for missing data or documents and advise the team of delays or cost overruns.o Audit Rent Manager and Monday.com records of COH purchase orders. Correct for missing data or documents and advise the team of delays or cost overruns.o Review Rent Manager exception lists for discrepancies between COH transactions and site status. Advise the team for their corrections resolution.o Perform periodic, targeted documentation checks for home inventory, title and sales/rental files. Reportingo Reports to the Property Operations Coordinator. o Works closely with Regional Managers and Community Managers in delegated regions. o Accurate and timely data entry and document processing is a critical contribution of the position. Approvals of the Property Operations Coordinator, Regional Manager or Community Manager (as the case may be), are required for discretionary activities. o The position does not have direct reports.Advancemento Expanded responsibilities through broader regional territories.o Expanded responsibilities to decision-making for certain workflows.o Promotion to operating roles if relocated to the United States, including Assistant Community Manager, Community Manager, Property Operations Coordinator or Regional Manager. Qualificationso Conversational English (CEFR rating of B1) or better.o Three or more years in property management, multi-site operations, transaction administration, regional coordination or comparable operational support.o Manufactured housing experience and Rent Manager experience welcome and not expected.o Comfort prioritizing competing deadlines and varied tasks.o Proficiency with Excel and similar computer skills. Ability to quickly become expert in Rent Manager and Monday.com.o Communication skills to explain computer and technical skills to staff to execute Company SOPs.Compensationo Competitive compensation for professional qualifications and location. Likely equivalent to USD20,000 to USD30,000.o Three weeks of paid time off annually.o All reasonable and customary business expenses are paid by or reimbursed by the Company.Miscellaneouso Travel is generally not required.o The Company is an equal opportunity employer. All qualified applicants will receive consideration, and all employees are respected, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and any other characteristic protected by law.