Complaints Manager

Job Summery:To manage the end-to-end client complaints process, ensuring timely, fair, and compliant resolution. The role is responsible for investigating complaints and recommending improvements to enhance customer experience and reduce recurring issues.Key Responsibilities:Manage the end-to-end client complaints process.Investigate complaints and assess their validity.Ensure timely and compliant complaint resolution.Conduct root cause analysis and identify recurring issues.Coordinate with relevant stakeholders to resolve complaints.Recommend process and service improvements.Monitor complaint trends and prepare relevant reports.Ensure fair treatment and effective customer protection.Education: Bachelor’s degree in Law, Business Administration, Finance, or a related field.Experience: +5 years of experience in the financial services.Skills & Abilities:Complaint Handling & InvestigationRoot Cause AnalysisRegulatory ComplianceStakeholder ManagementProcess ImprovementCustomer ProtectionAnalytical & Problem-Solving SkillsAttention to Detail & Communication Skills