Computer Technician

Company Description :LapFix, Inc. has provided professional technology services since 2005, specializing in Apple repair, data recovery, advanced component-level repair, and computer repair. Based in Alexandria, Virginia, LapFix supports both local and nationwide customers through in-person and mail-in service options. Our technicians provide diagnostic-led solutions for complex hardware failures, logic board and motherboard issues, storage and data recovery needs, and other computer-related problems. LapFix is committed to technical expertise, precise workmanship, and professional customer service for individuals and businesses.Job Responsibilities:Technical Repairs & Data RecoveryDiagnose and repair laptops, desktops, and MacBooks, including hardware and software issues.Perform advanced data recovery procedures on hard drives, SSDs, and flash storage devices.Soldering experience is a plus for motherboard repairs and component-level fixes.Customer Interaction & CommunicationAnswer phone calls and provide professional customer service, explaining repair options and processes.Assist walk-in customers, accurately diagnosing issues and providing clear repair timelines.Maintain excellent written communication skills for documenting repair details and customer interactions.Social Media & Content ParticipationEngage in company social media activities, contributing technical insights and repair-related content.Help create educational or promotional content regarding repairs and data recovery processes.Leadership & TeamworkServe as the primary point of contact for technical escalations within the team.Assist in training junior technicians and maintaining quality control standards.Qualifications & Requirements:Proven experience as a computer technician, with a strong focus on laptop and MacBook repairs.Expertise in data recovery from failed hard drives, SSDs, and other storage media.Ability to solder and perform board-level repairs is a strong advantage.Excellent written and verbal communication skills – clear documentation and professional customer interaction are required.Familiarity with social media and willingness to participate in online content creation.Strong troubleshooting skills and ability to work independently.Must be reliable, detail-oriented, and capable of handling multiple tasks efficiently.Preferred Qualifications:Prior experience in a lead technician or supervisory role.Industry certifications (CompTIA A+, Apple Certified Mac Technician, etc.) are a plus.Experience using advanced diagnostic and repair tools.Job Type: Full-time