Concierge

Company Description Sunset Harbour Yacht Club is a luxury waterfront community in Miami Beach where membership includes ownership of prime marina real estate. Equity Members enjoy a welcoming environment focused on relaxation, entertainment, and recreation. The club offers 125 slips that accommodate vessels up to 210 feet, supported by world-class amenities and attentive services. With its premium facilities and vibrant social atmosphere, Sunset Harbour Yacht Club delivers an elevated experience that blends luxury, lifestyle, and the best of waterfront living.Role Description The Concierge is a full-time, on-site role based at Sunset Harbour Yacht Club in Miami Beach, FL. This position is responsible for greeting members and guests, responding to inquiries, and providing personalized assistance to enhance the overall club experience. Daily tasks include managing reservations for services and events, coordinating member requests, and liaising with marina staff and vendors to ensure seamless service. The Concierge will handle receptionist duties such as answering phones, managing emails, and maintaining a professional front desk presence. The role also includes proactive support in recommending local attractions, coordinating transportation, and assisting with special events to uphold the club’s standards of hospitality and service.QualificationsStrong customer service and communication skills to interact effectively with members, guests, and colleagues.Experience in concierge services, including arranging reservations and coordinating member requests.Proficiency in receptionist duties such as managing a multi-line phone system, email correspondence, and visitor check-in.Ability to handle reservations for events, marina services, and local activities with accuracy and attention to detail.Previous experience in hospitality, luxury residential, marina, or club environment is preferred.Professional demeanor, reliable time management, and ability to stay calm under pressure.Comfort with basic computer systems and reservation or CRM software.High school diploma or equivalent required; additional training or certifications in hospitality or customer service are a plus.