Concierge

Company Description Aman is dedicated to creating the world’s ultimate luxury lifestyle brand through hotels, resorts, experiences, and products that elevate guests’ daily lives. The company draws on a diverse, world-class team, distinctive design, and access to exceptional locations and cultures. Aman’s “way of life” fosters a strong sense of belonging, shared between guests and employees, and guided by values that encourage individuality, exploration, and ownership. Team members are empowered to push boundaries, seek new opportunities, and take pride in their work. Aman also places a strong emphasis on community, ensuring that all colleagues are supported in a compassionate, respectful, and collaborative environment.Role Description This full-time Concierge role is an on-site position based in New City, NY. The Concierge will serve as a primary point of contact for guests, providing personalized assistance with inquiries, special requests, and recommendations to ensure an exceptional luxury experience. Daily responsibilities include arranging reservations for dining, transportation, and activities, coordinating guest services with other departments, and handling reception-style tasks such as welcoming guests and managing information. The role involves maintaining accurate records of guest preferences, following up on service requests, and resolving issues promptly and professionally. The Concierge will embody Aman’s values by delivering attentive, discreet, and tailored service while supporting a collaborative team environment.Qualifications Proficiency in Concierge Services and Reservations, with the ability to coordinate complex itineraries and bespoke experiences.Strong Communication and Customer Service skills to interact effectively and courteously with guests, colleagues, and external partners.Experience with Receptionist Duties, including greeting guests, managing inquiries, and handling administrative tasks.Previous experience in luxury hospitality, travel, or related service-oriented environments is highly beneficial.Ability to remain calm under pressure, manage multiple requests, and maintain high attention to detail.Comfort with using reservation systems, scheduling software, and basic office technology.Flexible availability, including evenings, weekends, and holidays as required by guest needs.Professional appearance, integrity, and a genuine passion for creating memorable guest experiences.