Connections Coordinator

The Connections Coordinator provides strategic leadership for our guest experience, assimilation, member engagement, community development, volunteer integration, retention, and leadership development efforts.This leader is responsible for designing, implementing, measuring, and continuously improving the systems that help people move from:Visitor → Returner → Belonger → Community Member → Servant → Disciple → LeaderThe ideal candidate is both highly relational and highly organized, capable of building scalable systems while developing teams and creating meaningful opportunities for people to connect and grow.This is a senior leadership role reporting directly to the Senior Pastor or designated Executive Pastor.Key ResponsibilitiesGuest Experience & AssimilationLead and oversee the complete first-time guest experience.Develop and manage systems for capturing guest information across all services, events, outreach initiatives, and digital channels.Ensure timely and effective guest follow-up within established timeframes.Create pathways that move guests toward church membership and active engagement.Track and improve first-time guest retention and return rates.Membership & BelongingOversee membership onboarding processes and Culture Class experiences.Develop systems ensuring that every new member clearly understands their next step.Implement and manage Connections Guide and mentorship-style relationships.Ensure every new member has opportunities to build meaningful relationships within their first 30 days.Community EngagementLead efforts to connect members to Tribes, Small Groups, discipleship groups, and other community environments.Develop strategies that help members build authentic relationships and discover where they fit within the church family.Partner with ministry leaders to facilitate healthy community placement.Volunteer & Ministry EngagementHelp members discover gifts, talents, passions, and serving opportunities.Oversee successful handoffs from member interest to ministry placement.Collaborate with ministry leaders to increase volunteer engagement and retention.Monitor volunteer pipeline health and leadership development opportunities.Retention & Member CareDevelop systems that identify disengaged members and trigger timely follow-up.Create re-engagement strategies focused on care, connection, and pastoral support.Ensure members do not slip through the cracks without intentional contact and care.Leadership DevelopmentBuild and sustain a leadership pipeline that identifies and develops emerging leaders.Recruit, train, coach, and support volunteer leaders.Develop future Connections Team leaders, Small Group leaders, Tribe leaders, and ministry leaders.Partner with church leadership in identifying high-capacity leadership candidates.Systems & AnalyticsMaintain accurate member and guest data through church management systems and CRM platforms.Develop dashboards, scorecards, and reporting mechanisms for leadership.Monitor engagement, retention, assimilation, and volunteer development metrics.Present regular reports and recommendations to senior leadership.Success MetricsThe Connections Coordinator will be expected to help achieve measurable outcomes such as:Guest information capture and follow-up effectivenessFirst-time guest return ratesMembership onboarding and Culture Class completionCommunity and small group placementVolunteer engagement and ministry placementDiscipleship pathway participationMember retention and re-engagementLeadership development pipeline growthSuccess is defined not simply by attendance growth, but by meaningful engagement, community connection, discipleship advancement, and member retention.QualificationsRequiredDemonstrated leadership experience in church ministry, nonprofit leadership, community engagement, volunteer management, or related environments.Strong organizational, administrative, and project management skills.Experience managing teams and developing leaders.Excellent interpersonal and communication skills.Ability to create systems, processes, and scalable workflows.Strong follow-through and attention to detail.Proficiency with technology, databases, CRM systems, spreadsheets, and communication platforms.Commitment to TFCC's mission, vision, values, and culture.PreferredExperience leading church assimilation, connections, discipleship, membership, guest services, or volunteer ministries.Familiarity with church management software and digital engagement platforms.Experience developing dashboards, analytics, and ministry performance reporting.Bachelor's degree in ministry, leadership, organizational management, business, communications, or a related field (preferred but not required).Who You AreThe ideal candidate is:Relational and people-focusedStrategic and systems-orientedAdministrative and detail-drivenPastoral in heart and approachData-informed and results-focusedComfortable with technology and innovationSkilled at volunteer recruitment and developmentA leader of leadersA strong communicatorProactive and solution-orientedPassionate about helping people belong, grow, and thriveWhat We're Looking ForWe're looking for someone who:✔ Loves people and builds genuine relationships✔ Creates systems that scale✔ Develops leaders and empowers volunteers✔ Takes initiative and solves problems✔ Tracks results and measures effectiveness✔ Protects and advances organizational culture✔ Combines ministry heart with operational excellenceWhy This Role MattersAt TFCC, we believe lives are transformed through relationships, discipleship, community, and purpose. The Connections Coordinator plays a vital role in ensuring that every person who walks through our doors has a clear pathway from visitor to fully engaged disciple and leader.This role is more than administration. It is about building a culture where every person can confidently say:"I belong here."To Apply:Please submit your resume and a brief cover letter outlining your ministry, leadership, and community-building experience along with why you believe you are a strong fit for the Connections Coordinator role at Transforming Faith Christian Center.