Consultant - Loan Agency Digital Transformation

Job DescriptionOrganisation Unit PurposeThe Loan Agency Solutions team is responsible for managing and growing Emirates NBD Capital's Loan Agency business while delivering innovative and scalable agency solutions. The function supports syndicated and bilateral lending activities, regulatory compliance, operational excellence, and digital transformation initiatives aimed at enhancing client experience, increasing automation, reducing operational risk, and supporting future multi-jurisdictional business expansion.Job PurposeTo act as system consultant for the Agency system transformation program, ensuring successful delivery, migration, integration, and adoption of the new Loan Agency platform.The role is responsible for coordinating between business, operations, technology, vendors, and external stakeholders to deliver a future-state operating model focused on automation, digitization, straight-through processing, enhanced client servicing, and scalable growth.The incumbent will drive business requirements, challenge existing operating models, manage implementation activities, oversee migration planning, and support future enhancement phases, including digital portals, workflow automation, reporting, AI-enabled capabilities, and multi-jurisdictional expansion.Job ContentSuccessful System implementationLead business implementation activities and ensure project deliverables are achieved in line with agreed timelines.Business process transformationAnalyse current operating model and identify opportunities for automation and process optimisation.Requirements managementGather, document, challenge, and prioritise business requirements across stakeholders.Migration readinessDevelop migration strategies, execution plans, testing plans, reconciliation procedures, and cutover activities.Stakeholder coordinationCoordinate business users, operations teams, IT, vendors, legal, compliance, finance, and risk stakeholders.Vendor managementAct as primary business liaison with chosen Vendor and external implementation partners.Operational integrationSupport integration with payment, treasury, accounting, SWIFT, reporting and other internal systems.User adoptionFacilitate UAT, training, change management, and business readiness activities.Future-state roadmap deliveryAssist in design and implementation of borrower portals, lender portals, workflow automation, advanced reporting, AI-enabled features and future enhancements.Governance and reportingPrepare progress reports, risk logs, issue trackers and executive updates for management and project governance forums.Internal / External RelationshipsLoan Agency Operations - Requirements gathering, process redesign, testing and implementationTechnology / IT Teams - System implementation, integrations, migration and supportFinance - Accounting flows, reconciliations and reporting requirementsRisk & Compliance - Regulatory and control requirementsLegal - Documentation and process requirementsTreasury & Payments - Payment integration and operational workflowsVendor - Solution delivery, enhancements, defect resolution and project governanceExternal Consultants - Project support and implementation assistanceLending Clients / Market Participants -Future portal and servicing requirementsEducationBachelor's degree in Finance, Banking, Business, Technology or related discipline. (Essential)Project Management certification (PMP, Prince2, Agile or equivalent - Preferred)Experience8+ years of experience in syndicated loans, loan agency, loan operations, banking operations, or financial technology implementations.Proven experience delivering large-scale banking transformation projects.Experience with loan system migrations, testing, business analysis and implementation.Experience coordinating across business and technology teams.PreferredExperience with Loan IQ, ACBS or equivalent loan servicing platforms.Experience in digital transformation and workflow automation initiatives.Experience across multiple jurisdictions and regulatory environments.Knowledge & SkillsTechnicalSyndicated lending and loan agency operations.Loan servicing systems and workflow platforms.Business process mapping and redesign.Data migration and reconciliation.UAT planning and execution.Vendor management.Business requirements documentation.Project governance and reporting.System integration concepts.ManagerialStakeholder management.Project leadership.Change management.Influencing and negotiation skills.Strategic thinking.Problem solving and decision making.Behavioral CompetenciesThinking RelatedInnovation and continuous improvement.Analytical problem solving.Strategic and future-state thinking.People RelatedStrong communication skills.Collaboration and stakeholder engagement.Ability to work across business and technology teams.Self RelatedOwnership and accountability.Results orientation.Self-starter with strong execution capability.