Consultant - User Researcher

Consultant/Senior Consultant – User Researcher£45,000 – £55,000/£60,000-£70,000London, Newcastle, Glasgow & Manchester | Permanent Must be either eligible for or already hold an active Security ClearanceWe’re working with a leading digital transformation consultancy that helps organisations across both the public and private sectors design and deliver better services. Around 60% of current work sits within government and the wider public sector, alongside projects in industries such as financial services, utilities, retail and telecommunications.By combining strategy, design, technology and data-led thinking, they partner with complex organisations to solve user-centred challenges and deliver meaningful digital outcomes at scale.You Will NeedProven experience delivering end-to-end user research in agile environmentsStrong knowledge of qualitative and quantitative research methodsExperience working within large-scale, complex or regulated environmentsUnderstanding of user-centred design principles and accessibilityExperience working with GDS standardsStrong communication, facilitation and stakeholder engagement skillsEligible for SC Clearance (or currently hold active SC Clearance)Role HighlightsPlan and deliver qualitative and quantitative user research across multiple product phasesConduct interviews, usability testing, concept validation, diary studies, and observational researchCollaborate with multidisciplinary agile teams to shape accessible, user-centred servicesTranslate research findings into actionable insights that influence design and product strategySupport inclusive research practices and advocate for accessibility throughout deliveryWhat’s In It For You?Competitive salary with fast progression routesWork that matters — influence services used nationwidePermanent role in a growing consultancy with bold ambitionsFour UK base locations to choose fromA culture that values creativity, inclusivity, and impactAs a User Researcher, you’ll join a growing digital and experience design community working across multidisciplinary teams of designers, product managers, developers and researchers. You’ll help shape services that improve how people interact with digital products, services and systems in complex environments.Apply today to grow your career with a forward-thinking employer committed to equal opportunity.Due to a high number of applicants, we are only able to respond to successful candidates.We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.