Consulting Operations Analyst

Role Summary:The Consulting Operations Analyst supports consulting operations, performance management, business intelligence, quality, and continuous improvement initiatives. The role is responsible for analyzing operational data, developing dashboards and reports, monitoring KPIs, supporting governance activities, and driving process optimization to enhance operational efficiency and service quality.The ideal candidate possesses strong analytical capabilities, advanced reporting skills, and practical experience in performance management, business intelligence, and operational excellence.Key Responsibilities:Performance Management & AnalyticsMonitor and analyze operational and business performance KPIs.Develop and maintain performance dashboards and executive reports.Conduct trend analysis and provide actionable insights to support decision-making.Support target setting, KPI cascades, and performance reviews.Prepare management reports and presentations.Business Intelligence & ReportingDesign and maintain interactive dashboards and reports using Power BI.Extract, clean, analyze, and visualize data from multiple sources.Ensure data accuracy and consistency across reporting systems.Support automation and reporting enhancement initiatives.Generate recurring and ad hoc analytical reports.Operational Excellence & Continuous ImprovementSupport process improvement initiatives and operational excellence programs.Participate in process mapping, gap assessments, and workflow optimization.Identify improvement opportunities and monitor implementation progress.Quality & GovernanceMonitor compliance with established processes and standards.Support quality assurance and governance activities.Track action plans and improvement initiatives.Maintain operational documentation and knowledge repositories.Support audits and quality assessments when required.Project and Operations SupportSupport PMO and project governance activities.Assist in preparing executive presentations and status reports.Coordinate with cross-functional teams to ensure timely delivery of activities.Support resource planning, operational reporting, and performance reviews.QualificationsBachelor's degree in Industrial Engineering, Business Administration, Information Systems, Management, Statistics, Data Analytics, or related disciplines.Professional certifications are considered an advantage (C-KPI, Lean Six Sigma, Power BI, PMP, CBIP, Tableau, Microsoft Certifications).Experience Requirements2–4 years of relevant experience in Operations, PMO, Performance Management, Business Intelligence, Operational Excellence, or Quality Management.Previous experience within consulting firms or professional services organizations is highly preferred.Experience supporting transformation, PMO, or operational excellence initiatives is desirable.