Consumer Affairs Associate (Cebu - Head Office)

The Consumer Affairs Associate is responsible for assisting customers with any inquiries by meeting the highest customer service standards. They shall assist Marketing & Customer Service Head in administering and directing the WealthBank Consumer Protection Program. They shall act as liaison between the Marketing Department and various business units, departments, and branches in ensuring that quality customer service programs are developed, customized, and managed.QualificationsA. Minimum Job RequirementsCandidate must have a bachelor’s degree in business administration, social sciences, or other related.Preferably with at least 3 year of experience as a customer service representative or any related function in a financial institution.B. Knowledge, Skills, and Abilities RequiredAbove average communication skillsConflict management skillsRecord management skillsComputer literate particularly Excel and WordProficient in oral and written English communicationCan speak confidently before an audienceHigh sense of integrity and confidentialityGood customer service attitudeHigh level of patienceOrganized and systematicC. Minimum Trainings RequiredNew Employee Orientation on HR Policies, Rules and RegulationsConsumer Protection Program and Customer Service ProgramAnti Money Laundering Act