Contact Center Agent

Excellent in English (IELTS Band 6.0 at least) and Arabic (speaking & writing).•8–10 years’ experience in a Digital call center; minimum 4 years’ call-center experience .•Bachelor in Information Technology; ITIL Certification; friendly presence; excellentcommunication; able to work with or without supervision.•Familiar with the following applications or equivalent: Service Now, SAP, Citrix, McAfee,Microsoft Azure, Cisco Jabber, Enterprise Vault, Resource Finder, SCCM / Intune,Microsoft Teams, Office 365 Applications, NICE Contact Center Solution (CXONE).