Contact Center Agent

We are seeking dynamic and customer-oriented individuals in our Global Excellence Center Contact Center Agents. The ideal candidates will possess strong communication skills and have a solid background in customer service, specifically in international voice or email/chat processes.

Key Responsibilities

· Handle inbound and outbound calls, emails, WhatsApp Chat, for customer queries and service requests.· Provide effective customer service through voice, email, or chat communication.· Accurately log and manage customer issues and inquiries using Salesforce or other ticketing tools.· Ensure high levels of customer satisfaction by resolving complaints and providing timely follow-up.· Maintain consistent communication with customers to ensure prompt and accurate resolution.· Collaborate with internal teams to address and resolve issues effectively.· Follow service level agreements (SLAs) to deliver timely and efficient customer support.Required Qualifications:· Any Graduate (Preferred), 2+ years of experience in voice or email/chat customer service processes (international experience is mandatory).· Strong verbal and written communication skills.· Ability to handle customer interactions with professionalism and empathy.· Knowledge of Salesforce or other ticketing tools is an added advantage.· Immediate joiners are preferred.· Flexibility to work in rotational shifts and rotational week-offs.

Benefits

A one-way drop facility is provided to employees, for female employees whose shift ends after 8:00 PM, and for male employees after 11:00 PM.Rotational Shift and weekly off (Hours of Operations IST Timings 07:00 am to 00:30 am)Contact centre operates on Fixed Holidays, and employees can avail Comp Off as per policy