Contact Center Manager

We’re Hiring | Contact Center Manager – Beauty & WellnessWe are looking for an experienced female Contact Center Manager to lead the customer contact center operations for a well-established beauty and wellness group in the UAE.This is a key leadership role for someone who understands that a contact center is more than answering calls — it plays an important part in customer experience, appointment conversion, retention and overall business performance.What we’re looking for:• Proven experience managing a Contact Center / Call Center / Customer Service team, preferably within beauty, wellness, hospitality, healthcare or another service-driven industry• Strong leadership and people management skills• Experience managing inbound and outbound operations, bookings and customer enquiries• Ability to monitor and improve KPIs such as response time, conversion, service levels, productivity and customer satisfaction• Strong focus on appointment conversion, upselling and revenue opportunities• Experience handling escalations and maintaining high customer service standards• Comfortable working with CRM/contact center systems, reporting and performance dashboards• Strong analytical and communication skills• UAE experience will be an advantageWe are looking for someone who can bring structure, energy and a strong customer-first mindset to the function while continuously improving the performance of the team.📍 Location: DUBAI UAE#Hiring #ContactCenterManager #CallCenterManager #CustomerExperience #CustomerService #BeautyIndustry #WellnessIndustry #UAEJobs #LeadershipHiring