Contact Centre Agent – Arabic Speaker

Contact Centre Agent – Arabic Speaker

Location: Dubai, UAEContract: 3 MonthsIndustry: Retail / E-commerceSalary: AED 4,500–4,800 per monthJoining: ImmediateLanguage: Arabic & English – MandatoryWe are looking for an Arabic-speaking Contact Centre Agent with retail or e-commerce experience to support customers across calls, emails, and live chat.Key ResponsibilitiesHandle inbound and outbound customer calls, emails, and live chats.Assist customers with product availability, pricing, specifications, colours, sizes, and promotions.Support e-commerce orders, order tracking, payments, and delivery-related queries.Coordinate with stores, warehouse, logistics, and delivery teams for order resolution.Manage customer requests related to returns, exchanges, refunds, cancellations, and warranty claims.Resolve complaints including delayed deliveries, damaged products, missing items, and incorrect orders.Guide customers on online shopping, account queries, payment processes, and website navigation.Provide information on stores, operating hours, stock availability, and promotions.Maintain accurate customer interactions and case updates in the CRM / ticketing system.Follow up with customers and ensure timely resolution and customer satisfaction.Candidate RequirementsFluent Arabic and English – spoken and written.Minimum 1 year of experience in Retail / E-commerce Customer Service.Experience handling voice and non-voice customer interactions.Good understanding of online orders, deliveries, returns, refunds, and customer complaints.Strong communication and customer-handling skills.Experience using CRM / ticketing systems preferred.Candidates requiring visa sponsorship.Immediate availability is mandatory.Key SkillsArabic Customer Service | Contact Centre | Call Centre | Arabic Speaker | Bilingual Customer Service | Inbound Calls | Outbound Calls | Live Chat Support | Email Support | Retail Customer Service | E-commerce Support | Order Management | Order Tracking | Delivery Coordination | Returns & Refunds | Exchange Management | Complaint Resolution | Customer Experience | CRM | Ticketing Systems | Customer Engagement | After-Sales Support | Online Shopping Support | Payment Queries | Logistics Coordination | CSAT | Escalation Management | Customer Retention | English Communication | Arabic Communication