Contact Centre Agent (Arabic Speakers)

Role: Contact Centre Agent (Arabic Speakers)Employment Type: Full timeClient Industry: RetailLocation: DubaiStart Date: Immediate / As per availabilitySalary: AED 5,000 per monthKey Responsibilities:Handle inbound and outbound customer calls professionallyRespond to customer inquiries via chat, email, and phoneResolve customer complaints efficiently and escalate complex issues when requiredProvide accurate information about products, services, and company policiesMaintain detailed records of customer interactions in the CRM systemMeet daily/weekly KPIs and service level targetsEnsure high customer satisfaction and service quality standardsFollow company guidelines and compliance procedureRequirements:High school diploma or Bachelor’s degreePrevious experience in contact centre, chat support, or customer service preferredStrong written and verbal communication skillsProficiency in English and ArabicGood typing speed and computer literacyAbility to multitask and work in a fast-paced environmentWillingness to work flexible shiftsPreferred Attributes:Customer-first mindset.Detail-oriented and organized.Smart, adaptable, and open to learning new systems.Ability to think independently and take ownership of tasks.Data-driven approach when sharing feedback with TLs/Managers.