Contact Centre Agent (Omnichannel)

We are looking for experienced customer service professionals to join our Customer Experience team in Dubai.Open Positions: 🔹 Call Centre Agent – Bilingual (English & Arabic)🔹 Senior Call Centre AgentWhat we’re looking for: ✅ Minimum 2-5 years of Contact Centre experience ✅ Experience handling voice, email, chat & WhatsApp customer interactions ✅ Strong customer service and communication skills ✅ Experience with CRM / ticketing systems, such as Salesforce, Genesys, Freshdesk or equivalent ✅ Strong complaint handling, service request logging and escalation skills ✅ Good typing, documentation and data-entry accuracy ✅ Ability to work in a fast-paced, multicultural environment ✅ Willingness to work rotational shifts, weekends and holidays as requiredFor the Bilingual Call Centre Agent position, candidates must have strong communication skills in English & Arabic.Experience within Facilities Management / FM customer service will be an added advantage.Technical & Behavioral Competencies:Omnichannel System ProficiencyCustomer-Centric AttitudeCRM and Ticketing ToolsActive ListeningCall Script AdherencePatience and EmpathyTyping and DocumentationStress ManagementData Entry AccuracyAdaptabilityTeam CollaborationIf you have relevant Contact Centre experience and are passionate about delivering excellent customer service, we would like to hear from you.📩 Interested candidates can apply through LinkedIn.#Hiring #CallCentreJobs #CustomerService #ContactCentre #BilingualJobs #ArabicSpeakers #CustomerExperience #CXJobs #DubaiJobs #UAEJobs #CRM #FacilitiesManagement #Ejadah