Contact Centre Agent (UAE National)

Liwa University, Al Ain Campus:Since 1993, Liwa University has stood as a cornerstone of higher education in the Emirate of Abu Dhabi, nurturing potential and supplying the UAE labor market with skilled professionals. Today, Liwa University is dedicated to empowering all students to excel both academically and personally by providing them with the finest resources, support, and guidance available. To achieve this goal, Liwa University offers targeted programs and services meticulously designed to enhance academic progress and overall well-being. We proudly offer 35 masters, bachelor’s, and diploma programs across our 4 colleges: College of Media and Public Relations, College of Medical and Health Sciences, College of Business, College of Engineering and Computing with the support of the General Education Department.Duties and responsibilitiesAnswer inbound calls as well as assist students who have specific inquiriesBuild customer's interest in the service and products offered by the CollegeProvide personalized customer service of the highest levelIdentify potential students through databases, cold calling, follow up leads and telephone/personal contactsEnsure that all calls are routed to the correct resource on all occasions and all data are captured correctlyPromote and enhance the College’s reputation by providing professional and effective assistanceCommunicate (verbally and written) information with team members and customers in an effective mannerFollow up and advice students in pursuing their studies and accordingly meet the College’s articulation targetAcademic QualificationsA Diploma is essentialBachelor’s degree from an accredited College/University is preferableKnowledge and SkillsMust be accurate and pay close attention to detailGood interpersonal skillsGood communication skills and professional personal presentationKnowledge of consumer service practices and principlesBilingual (English & Arabic)Ability to work as part of a team in a multi-cultural environment and to cope with pressure in a positive manner while working to deadlines within a busy and demanding environmentExperience3-5 years work experience in a similar position