ConvertLens Implementation & Operations Intern

Job Title: ConvertLens Implementation & Operations InternLocation: Remote Internship Type: Full-time | Paid | Duration: 6 months About ConvertLens:ConvertLens is our platform that helps manage and track leads coming from different marketing sources. We are looking for an ConvertLens Implementation & Operations Intern who can manage client setups, integrations, tickets, follow-ups, and day-to-day ConvertLens operations.1.     New Client Setup:Set up new client accounts in ConvertLens by collecting the required information, understanding integration requirements, completing setup and testing, and maintaining accurate client details in the required systems.2.     ConvertLens Integrations: Independently manage website call tracking, website form tracking, and GBP call tracking. Coordinate with Ads, Backend/Tech, and AM teams for other integrations, troubleshoot basic setup issues, and test integrations to ensure leads are successfully coming into ConvertLens. Escalate issues when required.3.     Ticket Management: Monitor new tickets in the ConvertLens HubSpot dashboard, understand and action requests, coordinate with relevant teams, and ensure every ticket has a clear next action and is followed through to resolution.4.     Asana Task Management: Manage open ConvertLens tasks in Asana by organizing priorities, taking timely follow-ups, coordinating with relevant teams, verifying completed work, and keeping task statuses updated until closure.5.     Troubleshooting & Problem Solving: Identify why calls, forms, or leads are not appearing in ConvertLens by checking the integration and tracking setup, resolving basic issues where possible, and coordinating with the appropriate team until the issue is resolved and verified. What We Are Looking For:·      Quick learner who can understand and execute new product processes.·      Strong problem-solving and troubleshooting skills.·      Good task management skills, with the ability to organize, prioritize, and follow up on multiple tasks.·      Strong attention to detail and ownership of assigned tasks.·      Good communication and coordination skills with internal teams, AMs, and clients.·      Comfortable with Excel, Google Sheets, and learning new tools and processes. Tools You Will Work with:·      ConvertLens – CRM & lead management·      HubSpot – Ticket & company information tracking·      Asana – Task management & tracking·      Excel & Google Sheets – Data and process tracking·      Google Tag Manager (GTM) – Tracking & tag management·      Zoho Mail – Email communication·      Other internal tools – As required for product operations Important to Know: This is not a coding role. You do not need to be a developer, but you should be comfortable with basic technical concepts related to calls, forms, tracking, and integrations. The role involves exploring how things work, understanding the reasons behind issues, and finding practical solutions. A curious and analytical approach, along with a willingness to investigate and learn, will be important for success in this role. Work Details: Role: ConvertLens Implementation & Operations InternExperience: Relevant experience in product operations or implementation preferred. Work Mode: Work from Home Shift: 9-hour shift with a start time between 9:00 AM and 12:00 AM Who Will Do Well in This Role? This role is a good fit for someone who enjoys solving problems, working with different teams, learning new tools, managing tasks, and taking ownership of work through completion. You should be comfortable following up, checking status, testing completed work, identifying gaps, and ensuring tasks are properly closed.