Coordinator - Solutions Delivery

Are you passionate about technology, customer engagement, and bringing innovative solutions to life?We're looking for a Coordinator  - Solutions Delivery who will play a vital role in bridging Sales, Pre-Sales, Engineering, and Customers, ensuring seamless coordination from opportunity qualification through successful project delivery.If you're organized, customer-focused, and enjoy working in a fast-paced technology environment, we'd love to have you on our team.Location                : Colombo 03Department          : EngineeringEmployment Type : Full-time onsiteKey ResponsibilitiesPre-Sales CoordinationCoordinate customer meetings, solution discussions, and technical presentations. Work closely with the Sales and Pre-Sales teams to gather customer requirements. Coordinate solution design, BoQs, technical proposals, and quotations. Track pre-sales opportunities from initiation to closure. Ensure timely completion of proposal submissions and customer deliverables. Engineering CoordinationPlan and coordinate engineering resources for implementations and support. Schedule installations, site visits, preventive maintenance, and technical activities. Monitor project timelines and ensure timely completion. Coordinate with vendors, customers, and internal teams throughout project execution. Ensure customer sign-offs and project documentation are completed. Customer ExperienceServe as the primary coordination point between customers and internal teams. Provide timely updates on project progress and support requests. Ensure customer expectations are managed throughout the engagement. Operational ExcellenceMaintain project trackers, engineering schedules, and opportunity pipelines. Monitor SLA compliance and project milestones. Prepare weekly operational and management reports. Maintain accurate documentation within CRM, ERP, and ITSM platforms. Continuous ImprovementIdentify opportunities to improve engineering and pre-sales processes. Support ISO, quality, and operational excellence initiatives. Drive coordination efficiencies across Sales, Engineering, and Customer Success. QualificationsDiploma or Degree in Engineering, Information Technology, Business Management, or a related field. 2–4 years of experience in Engineering Coordination, Pre-Sales Coordination, Technical Sales Support, Project Coordination, or ICT Operations. Experience in a System Integrator or ICT solutions company will be a strong advantage. Skills & CompetenciesExcellent communication and stakeholder management. Strong planning and organizational skills. Customer-focused mindset. Ability to manage multiple priorities simultaneously. Strong documentation and reporting skills. Problem-solving and analytical thinking. Good knowledge of Microsoft Office, CRM, ERP, and project management tools. What Success Looks LikeSeamless coordination between Sales, Pre-Sales, Engineering, and Customers. Timely proposal submissions and project delivery. High customer satisfaction. Efficient engineering resource utilization. Improved operational visibility and reporting. Why Join Gennext?At Gennext, you'll be part of a high-performing technology team delivering cutting-edge digital transformation solutions across Cloud, Cybersecurity, AI, Infrastructure, Intelligent Workplaces, and Business Automation.What We OfferExposure to leading global technology brands Opportunity to work on enterprise digital transformation projects Continuous learning, certifications, and career growth Collaborative, innovative, and customer-centric culture A chance to make a real impact by transforming businesses through technology Join us and become the driving force behind delivering innovative technology solutions that create exceptional customer experiences.