Corporate Ambassador

Our client in Sharjah is looking for a customer-focused Corporate Ambassador to support walk-in clients and provide a seamless, professional experience throughout their customer journey.This is a shift-based role, with operating hours between 8:00 AM and 8:00 PM. Candidates must be comfortable working assigned shifts within these hours.Key responsibilities:Greet, assist and guide walk-in clients in a professional and welcoming manner.Deliver personalised, empathetic and solution-focused customer support from initial contact through to resolution.Receive, log, assess and resolve customer inquiries, issues and complaints through the CRM system.Take ownership of customer concerns and ensure they are resolved efficiently within agreed timelines.Work closely with internal teams to ensure clear communication and a smooth customer experience.Verify application documents for completeness and accuracy across new, renewal and cancellation applications.Maintain strong knowledge of the organisation’s products, services and departments to provide accurate client guidance.Work towards individual and departmental KPIs and performance objectives.

Requirements

Arabic speaker with strong English communication skills.Bachelor’s degree or equivalent.At least 3 years of experience in a similar customer service, client-facing or operational role.Experience handling walk-in clients, customer queries, complaints and documentation.Comfortable working in a shift-based role in Sharjah, between 8:00 AM and 8:00 PM.Strong communication, problem-solving and stakeholder-management skills.Professional, presentable, detail-oriented and results-driven.If you are an Arabic-speaking customer service professional with strong walk-in client-handling experience, please apply with your updated CV.