Corporate Concierge

Infinity Lifestyle Management & Concierge (ILMC) provides concierge and business support services to corporate clients, executives, individuals and families in Dubai.Our corporate concierge operation supports clients working within premium business environments, where professionalism, discretion, responsiveness and reliability are essential. Our role is simple: when a client gives us a request, we take ownership of it and make sure it is handled properly from beginning to end.The RoleWe are looking for a Corporate Concierge to join our team in a full-time, on-site position within premium business centre's. This is not simply a reception or front-desk position.You will be dealing directly with executives, business owners, corporate teams and VIP clients who expect quick responses, accurate information and reliable execution.Requests can range from restaurant reservations, hotel and travel arrangements, transportation and personal assistance to couriers, document attestation, translations, business support services and other day-to-day concierge requirements.The successful candidate must be highly presentable and professional, but more importantly, must have a strong sense of urgency, ownership and follow-through.What we expect from you- Arabic and English are mandatory, with strong spoken and written communication skills in both languages.- Acknowledge client requests quickly and professionally, even when the final answer or solution is not yet available.- Take full ownership of every request assigned to you until it is completed.- Follow up proactively with suppliers, colleagues and clients without needing repeated reminders from management.- Keep clients updated when a request is taking longer than expected.- Maintain accurate records of requests, follow-ups, quotations and completed services.- Manage several requests at the same time without losing track of details or deadlines.- Escalate problems early rather than waiting until a client follows up or complains.- Coordinate restaurant bookings, hotels, transport, travel arrangements, couriers and other lifestyle services.- Assist with corporate support requests such as document attestation, translation and other administrative services.- Build professional relationships with clients while maintaining appropriate confidentiality and boundaries.- Be confident speaking with senior executives, business owners and VIP clients.- Maintain an excellent professional appearance and attitude at all times.- Be punctual, dependable and trustworthy.- Be comfortable using email, WhatsApp and CRM/ticket-management systems to manage and track requests.What Success Looks Like in This Role> A successful Corporate Concierge does not simply receive requests.> You acknowledge them, record them, act on them, follow them up, update the client and close them properly.> If a supplier has not responded, you follow up.> If there is a delay, you update the client before they have to ask.> If something cannot be completed, you escalate it and look for an alternative.> We are looking for someone who naturally thinks: “This request is my responsibility until it is completed.”ExperiencePrevious experience in luxury hospitality, five-star hotels, corporate concierge, executive services, VIP guest relations or premium customer service is strongly preferred.Experience dealing with demanding corporate or VIP clients in Dubai or the UAE will be an advantage.Candidates should have strong organizational and time-management skills and should be comfortable working independently in an environment where several client requests may be active at the same time.A hospitality or business qualification is an advantage but is less important to us than the right attitude, communication skills and ability to execute.LanguagesArabic – MandatoryEnglish – MandatoryAdditional languages are an advantage.