Country Manager Service - North Africa

Role: Country Manager ServiceRegion: North AfricaPurpose:Achieve customer satisfaction by ensuring the availability of service and spare parts to all customers. Establish TVSM standards and values for entire service networkRole Description:Plan and conduct customer engagement programs (care camps, mobile service, customer meets, Do-it-yourself trainings) for improving PSS/NPS scoresReview the customer complaints and put effective preventive actionsEnsure assembly quality as per standards at distributor assembly plant and provide product performance feedback regularly to HO to improve product qualityEnsure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queriesImprove service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation & usage of DMS)Understanding market dynamics (in terms of service & parts) and suggest appropriate measures (new product launches, network, pricing and new initiatives of competition)Develop programs/actions to improve service inflow and parts sales of distributors/dealersEnsure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail planConduct PGM training and engagement ProgramsQualificationsAssociate's degree or equivalent experience8+ years of experience either in technical support or managementExcellent communication skillsFrench Speaking is mandateAutomobile Industry background is preferredCandidates currently based in Dubai/North Africa can only apply