Creative & E-Commerce Operations Manager

Full-time · [India - Remote] · Reports to Founder & CEOAt Plaay, our creative output runs through agencies - packaging, e-com, social. This role is the operating system between the founder's creative direction and everything that ships. You own the asset library, you run the agencies, and you keep every platform current. The founder sets direction; you make it happen without her needing to be in the room.What you'll ownCreative asset library. The single source of truth for every packaging file, AI render, ingredient panel, and e-com asset. Organized, versioned, and retrievable in minutes by anyone who needs it - agency, team, or founder.Agency management. Translate the founder's creative direction into sharp briefs for our packaging and creative agencies. Run those calls independently. Hold timelines and quality. Escalate decisions to the founder - never logistics.E-com creative operations. Keep the website, Noon, Talabat, Amazon, and Careem current: new packaging, cover images, banners. QA that everything live is correct, on-brand, and up to date.Listing & regulatory support. SFDA documentation, DM approvals, and marketplace listing requirements - owned end to end.Social & community execution. Statics, video uploads, cover images. Replies to Instagram comments/DMs and Amazon reviews, always in brand voice.AI creative production. Build and iterate AI renders and creatives to feed packaging, e-com, and social needs.Weekly platform report. The single pulse-check on everything live - images, prices, descriptions, every platform. It lands Wednesday and gets corrected within the same week, end to end, so sanity and consistency hold across every platform. If something's wrong, stale, or off-brand, you've caught it before anyone else and had it fixed.Master product data sheet. The single source of truth for every SKU - barcodes, dimensions, enhanced content, and full descriptions covering macros, ingredients, net weight, and every related product detail. Everything about the product and the packaging, always current and updated. When anyone needs a product fact, they go to your sheet.Competitor pricing watch. Eyes on the market, always. You track competitor pricing and flag significant discounts - and spot when they're going viral or trying a new creative idea worth testing ourselves.How you'll work with the founderCreative direction comes from her - always. You take that direction and drive execution end to end: meetings, briefs, follow-ups, delivery. If you find yourself forwarding messages between her and an agency, you're doing the job wrong.You're right for this ifOrganization is a reflex, not a task on your listYou can look at a deliverable and know whether it's on-brand before anyone tells youAgencies take your follow-ups seriously because you hold them accountableYou bring answers and options to the founder, not open questionsYou've managed external creative partners before and have the receiptsWhat good looks like at 90 daysAny asset findable in under five minutes, without asking the founderAgency calls run without the founder on them - she reviews output, not processEvery marketplace listing current, zero stale creative liveHow to applySend your CV @ ritu@shopplaay.com